Change Manager
- Coforge
- 3 - 7 years
- Noida, Gurugram
- 2 months ago
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Job Description
Overview
- We are seeking a seasoned Change Manager with 3 to 7 years of hands-on experience in managing IT change processes within enterprise environments.
- The ideal candidate will possess deep expertise in ITIL v4 change management practices, demonstrate strong stakeholder management skills, and ensure minimal risk and disruption during change implementation.
- The Change Manager will play a key role in governing, coordinating, and continuously improving the Change Management process, ensuring that all changes are assessed, approved, implemented, and reviewed efficiently.
Key Responsibilities
- Oversee the end-to-end Change Management process in alignment with ITIL v4 best practices.
- Conduct Change Advisory Board (CAB) meetings and ensure proper review and approval of all RFCs (Requests for Change).
- Evaluate the impact, risk, and benefits of proposed changes and ensure proper categorization and prioritization (Standard, Normal, Emergency).
- Collaborate with Service Owners, Technical Leads, and Project Managers to plan and schedule changes effectively. Monitor and ensure adherence to SLAs for change assessment, approval, and closure.
- Maintain accurate change records and produce reports/metrics for management review and continuous improvement.
- Ensure compliance with organizational policies, audit requirements, and regulatory standards.
- Drive Post-Implementation Reviews (PIRs) and identify improvement opportunities to reduce change-related incidents.
- Partner with Problem and Incident Management teams to analyze and mitigate change-induced issues.
- Contribute to process optimization, automation, and governance initiatives across ITSM domains.
Required Qualifications & Skills-
- Bachelor's degree in information technology, Computer Science, or related discipline.
- 3-7 years of experience in Change Management within IT infrastructure or application environments.
- ITIL v4 Foundation Certification (mandatory).
- Proven experience in using ITSM tools such as ServiceNow, BMC Helix, or similar platforms.
- Strong understanding of ITIL processes especially Change, Incident, Problem and Release Management.
- Excellent analytical, organizational, and communication skills.
Notice Period- Immediate Joiners
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Software & QARole Category: Software DevelopmentRole: Software Development - OtherEmployement Type: Full timeContact Details:
Company: CoforgeLocation(s): Noida, Gurugram+ View Contact
Keyskills: Change Management ITIL Itil Change Management Release Management
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₹ -15 Lacs P.A
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Coforge is a leading global IT solutions organization, enabling its clients to transform at the intersect of unparalleled domain expertise and emerging technologies to achieve real-world business impact. A focus on very select industries, a detailed understanding of the underlying processes of those...
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