Customer Support Executive @ Shiprocket

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Customer Support Executive

Shiprocket
1 - 6 years
Noida, Gurugram
3 months ago
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Job Description

Role & responsibilities

Handle inbound and outbound customer calls, chats, and emails efficiently.
Resolve customer queries, complaints, and requests within defined SLAs.
Maintain detailed and accurate records of customer interactions.
Coordinate with internal teams (Sales, Operations, Logistics, etc.) to ensure prompt resolutions.
Identify recurring issues and share feedback to improve processes.
Ensure customer satisfaction and maintain a positive company image in every interaction.
Meet performance metrics like response time, quality, and customer satisfaction scores

Job Classification

Industry: Courier / Logistics (Logistics Tech)
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Full time

Contact Details:

Company: Shiprocket
Location(s): Noida, Gurugram

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Keyskills: Solving Queries Customer Queries Email Calls

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Shiprocket

To create an e-commerce enablement platform that leverages data, workflows and supply chain at scale to make eCommerce open, simple and trustworthy for everyone.

Customer Support Executive @ Shiprocket

Home > Customer Success