Customer Support Executive @ Shiprocket

Home > Customer Success

Customer Support Executive

Shiprocket
1 - 6 years
Noida, Gurugram
5 months ago
Email to a friend
Report this job

Job Description

Role & responsibilities

Handle inbound and outbound customer calls, chats, and emails efficiently.
Resolve customer queries, complaints, and requests within defined SLAs.
Maintain detailed and accurate records of customer interactions.
Coordinate with internal teams (Sales, Operations, Logistics, etc.) to ensure prompt resolutions.
Identify recurring issues and share feedback to improve processes.
Ensure customer satisfaction and maintain a positive company image in every interaction.
Meet performance metrics like response time, quality, and customer satisfaction scores

Job Classification

Industry: Courier / Logistics (Logistics Tech)
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Full time

Contact Details:

Company: Shiprocket
Location(s): Noida, Gurugram

+ View Contact

Login

Candidates can login here to view contacts and apply.

Sign In Sign Up

Email:

Password:

Password too short

To create your profile, apply for a job or make a registration

Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach Resume Max 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Candidates are expected to provide most recent and accurate profile information, inappropriate content is strictly prohibited!

Keyskills: Solving Queries Customer Queries Email Calls

Job seems aged, it may have been expired!
Fraud Alert to job seekers!

₹ Not Disclosed

Job application

We will notify the employer with your details. You can also attach a resume or a cover letter.

Sign In Sign Up

Email:

Password:

Password too short

To create your profile, apply for a job or make a registration

Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Similar positions

Senior Executive/Executive - Int Travel Process

WNS Global Services

0 - 5 years

Noida, Gurugram

3 hours ago

₹ .5-6 Lacs P.A.

Customer support || BPO|| voice process || Salary upto 40k

Reputed MNC

0 - 5 years

Noida, Gurugram

9 hours ago

₹ -5 Lacs P.A.

Customer Care Executive || BPO|| Voice support || Salary up To 35k

Hiring for Top BPO MNC

0 - 3 years

Noida, Gurugram

11 hours ago

₹ -5 Lacs P.A.

Customer Support Executive - Blended

People Group

0 - 2 years

Mumbai

4 days ago

₹ 1.5-3.5 Lacs P.A.

Shiprocket

To create an e-commerce enablement platform that leverages data, workflows and supply chain at scale to make eCommerce open, simple and trustworthy for everyone.

Customer Support Executive @ Shiprocket

Home > Customer Success