Technical Voice Support | US Process
- R Systems
- 1 - 5 years
- Noida, Gurugram
- 2 months ago
- Email to a friend
- Report this job
Job Description
Job Title: Technical Support Agent (GL: 5)
Location: Noida (Work From Office)
Shift: Night Shift | 5 Days Working | Cab Facility Available
Job Summary:
We are seeking a passionate and problem-solving Technical Support Agent to join our global support team. In this role, you will provide high-quality technical assistance to customers, troubleshoot complex issues, and contribute to team projects and documentation. Youll work across various communication channels including email, chat, and phone, ensuring a consistent enterprise-level support experience.
Key Responsibilities:
- Handle technical customer issues with urgency and ownership.
- Troubleshoot using documentation, logs, and tools to identify root causes.
- Collaborate with team members to resolve complex cases and share knowledge.
- Support proactive and reactive customer interactions across multiple channels.
- Empower customers by guiding them on platform capabilities and best practices.
- Contribute to internal and external documentation and team initiatives.
Required Skills & Experience:
- 2+ years of technical support or equivalent experience.
- Strong problem-solving skills and customer presence.
- Experience with cloud applications and RESTful services.
- Familiarity with HTML, CSS, and programming languages (e.g., JavaScript, Python, Ruby, Java, C#).
- Excellent communication skills and ability to work in a dynamic environment.
- Flexibility to work outside standard business hours.
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Voice / Blended - OtherEmployement Type: Full timeContact Details:
Company: R SystemsLocation(s): Noida, Gurugram
Keyskills: Technical Support Voice Process US Process International Technical Support Technical Voice Process International Voice International Voice Process
Similar positions
R Systems
Innover Systems Pvt Ltd has always imagined new methods for exceeding our clients expectations, for enormous experiences at a great significance and to run better businesses. Our business knowledge apart from in-depth technical expertise offers you quality driven product delivery for improvised end...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in