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SRE Manager @ Virtusa

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 SRE Manager

Job Description

  • Need a strong profile having good exp in stakeholder & SRE team management.
  • Experience working on Production engineering/ production support projects is a must which includes handling teams working in 24/7 model.
  • Good understanding of Incident, change, service req management is a daily routine so candidate should know how to manage the workload, rotate FTEs as and when required.
  • Management of Ad hoc activities such as Vulnerabilities fixes/ patching awareness is required.
  • Should be able to lead BAU governance activities Daily, Weekly & Monthly cadence with necessary reporting data.
  • Knowledge of applying SRE practices to daily operations is key.
  • Computer Science and/or Engineering degrees are preferred.
  • Having domain experience in Domestic Banking application areas (IMPS/ UPI) will be a great advantage.
  • Working Experience/ Awareness:
  • 24x7 operations support model for mission critical applications and infrastructure using ServiceNow as the ITSM ticketing tool.
  • Hybrid and private-cloud operational support administration activities such as provision, capacity management, reliability management, monitoring, restoration, etc.
  • Working knowledge on AppDynamics and Splunk for monitoring and setting up observability is key. CI/CD tool chains, setting up and running deployment pipelines and propagating changes on different environments. Maintaining middleware such as MQ as well as application servers (Tomcat).
  • Maintain Hazelcast Data storage platform clusters and Control M job schedulers.
  • Kubernetes cluster management, monitoring, and remediation. Knowledge of Docker is important.
  • Automating deployments and scripting self-healing workflows based on telemetry.
  • Work closely with the team to define SLIs and configure SLOs, respond to threshold alerts and optimize monitoring capability.
  • Work closely with the team to understand the code as well as configuration artifacts to debug and fix issues that may arise.
  • Must be inclined to work on proof of concepts solutions to optimize reliability such as those incorporating AI models for event correlation and assisted triaging.
  • Able to lead & drive SRE team to parallelly work on Service or Change Requests, Defect management board, backlog management in agile manner.

    • Good to have:

  • SRE Foundation certification by DevOps Institute or any other equivalent certification on SRE by a recognized body is mandatory.
  • ITIL/ ITSM certified

    • Job Classification

    Industry: Banking
    Functional Area / Department: IT & Information Security
    Role Category: IT Infrastructure Services
    Role: Network Manager
    Employement Type: Full time

    Contact Details:

    Company: Virtusa
    Location(s): Pune

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    Keyskills:   sre kubernetes team management tomcat administration ai docker upi banking cloud scripting data storage servicenow ticketing itsm correlation devops imps splunk agile application servers observability ai models middleware

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