Relationship Manager
- Swiggy
- 1 - 6 years
- Hyderabad
- 3 months ago
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Job Description
Roles & Responsibilities
Product Expertise & Onboarding
- Serve as the primary Subject Matter Expert (SME) on all functionalities and best practices related to the Digital Menu Product.
- Facilitate seamless, end-to-end onboarding of restaurants onto the Digital Menu platform.
- Conduct comprehensive training sessions for restaurant managers and staff on effective use and management of the digital menu system.
Digital Menu Setup & Quality Control
- Manage the complete setup of digital menus at restaurants, including:
- Menu synchronization with the Point of Sale (PoS) system.
- Coordinating with PoS partners to ensure accurate menu content delivery.
- Performing Menu Quality Checks (QC) against the restaurants previous menu and obtaining written approval from the owner.
- Collecting, optimizing, and uploading menu images.
- Configuring menu content such as dish names, descriptions, categorization, add-ons, best sellers, and quick actions.
- Setting up operational workflows like order relay on the Captain App.
- Drive adherence to standard operating procedures (SOPs) for digital operations.
- Ensure full adoption of the Digital Menu platform across menu view, order placement, and pay bill features.
Relationship Management & Support
- Act as the primary point of contact for all onboarded restaurants, providing continuous support and guidance.
- Build and maintain strong relationships with restaurant owners, managers, and on-ground staff to foster long-term partnerships.
- Train and empower restaurant staff to independently manage and update their digital menus.
- Maintain high-quality menu standards across outlets by focusing on:
- Content: Accuracy, completeness, and updated pricing.
- Accuracy: Ensuring the menu reflects current offerings and promotions.
- Visual Delight: Optimizing menu layout, imagery, and presentation.
Growth Enablement & Feedback
- Collaborate with the sales team to explain and implement growth levers available through the Digital Menu platform.
- Present results and impact of growth initiatives to restaurant owners and managers.
- Act as a feedback channel to the central product team, sharing insights and restaurant inputs for future product enhancements.
Qualifications & Skills
- Proven experience in relationship management, account management, customer success, or a similar client-facing role preferably in the restaurant, tech, or SaaS domain.
- Bachelors degree (preferably in Computer Science or related field) with strong technical acumen and the ability to quickly become an SME on a digital product.
- Excellent communication, training, and interpersonal skills to manage diverse stakeholders, from restaurant owners to on-ground staff.
- Strong ability to drive product adoption and enforce operational SOPs.
- Detail-oriented with a strong focus on quality assurance, content accuracy, and visual presentation.
- Goal-driven, with a passion for enabling business growth for restaurant partners.
Job Classification
Industry: Courier / LogisticsFunctional Area / Department: Sales & Business DevelopmentRole Category: Enterprise & B2B SalesRole: Enterprise & B2B Sales - OtherEmployement Type: ContractContact Details:
Company: SwiggyLocation(s): Hyderabad
Keyskills: Client Relationship Client Support Merchant Services Client Servicing Client Retention Customer Engagement
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Swiggy
Swiggy is Indias leading on-demand delivery platform with a tech-first approach to logistics and a solution-first approach to consumer demands. With a presence in 500 cities across India, partnerships with hundreds of thousands of restaurants, an employee base of over 5000, a 2 lakh+ strong independ...
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