Retention Executive
- Atria Convergence
- 1 - 5 years
- Hyderabad
- 5 months ago
- Email to a friend
- Report this job
Job Description
Job Title: Collection & Retention Executive Outbound Calling English, Telugu & Hindi - All three Languages are Mandatory Job Summary:We are looking for a proactive and persuasive Collection & Retention Executive to manage outbound calls aimed at recovering overdue payments and retaining existing customers. The ideal candidate will be responsible for maintaining a balance between securing timely collections and ensuring customer satisfaction, thus reducing churn and improving overall customer value.
Key Responsibilities:Collections:
- Initiate outbound calls to customers with overdue accounts to recover pending payments.
- Educate customers on their dues, payment options, and potential consequences of non-payment.
- Record promises-to-pay (PTPs) and follow up to ensure fulfillment.
- Update payment status and customer interactions accurately in the system.
Retention:
- Identify reasons for customer dissatisfaction or intent to discontinue service.
- Offer customized solutions, discounts, or service modifications to retain customers.
- Handle service-related grievances and coordinate with internal teams for resolution.
- Build rapport with customers and reinforce the value of the product or service.
General:
- Achieve daily, weekly, and monthly collection and retention targets.
- Maintain high call quality and customer service standards.
- Ensure adherence to compliance, privacy, and regulatory guidelines.
- Provide feedback to management on recurring customer issues or trends.
Requirements:
- Education: Minimum Graduate in any discipline.
- Experience: 13 years in collections, retention, customer service, or telecalling (BPO or service industry preferred).
- Skills:
- Strong communication and negotiation skills.
- Good listening and problem-solving abilities.
- Customer-focused with a persuasive approach.
- Basic computer knowledge and familiarity with CRM tools.
- Proficiency in languages as applicable English, Hindi & Telugu].
- Fixed salary + attractive incentives on sales performance
- Opportunities for career growth in sales and business development
- Training and development programs to enhance sales skills
- Fun and collaborative work culture.
Key Performance Indicators (KPIs):
- Collection Rate / Recovery Efficiency
- Retention Rate / Customer Churn Reduction
- Call Volume & Productivity
- PTP to Payment Conversion Ratio
- First Call Resolution (FCR)
- Customer Satisfaction Score (CSAT)
Interested candidates can directly come for Walk-In location. Contact via 9121803*** On Spot Offer Letter will be released.
Job Classification
Industry: Telecom / ISPFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Bilingual / Multilingual Support - Voice / BlendedEmployement Type: Walk-insContact Details:
Company: Atria ConvergenceLocation(s): Hyderabad
Keyskills: Retention Upsell Retention Management Customer Retention
Similar positions
Atria Convergence
ACT (Atria Convergence Technologies Ltd.) was born out of a vision to become the most admired in-the-home entertainment, education, Today, we are closer than ever to realising it. Based in Bangalore, we serve a number of cities and towns in Karnataka, Andhra Pradesh, Telangana, Tamil Nadu and De...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in