Customer Service Associate - US (Voice process)
- Teleperformance (TP)
- 1 - 6 years
- Hyderabad
- 1 month ago
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Job Description
Job Title: Customer Service Associate Voice (US Process) Work from office
Company: Teleperformance
Working days: 5
Shift timings: Rotational Shift
Interested candidates can share resume/cv at: Pe**********h@te************e.com (8968077***)
About the Role
We are hiring experienced Customer Service professionals to join our team for a US-based Internet Service Provider process. This is a voice-based role requiring excellent communication skills and a customer-first attitude.
Key Responsibilities
- Handle inbound calls from customers to resolve queries/issues and provide accurate information about products and services.
- Engage in active listening, confirm or clarify details, and manage difficult conversations with professionalism.
- Respond promptly and empathetically to customer inquiries, ensuring a positive service experience.
- Identify customer needs and recommend suitable products or services.
- Utilize every opportunity to upsell/cross-sell relevant products during customer interactions.
Work Schedule
- Shift: Rotational shifts
- Offs: Rotational offs (5 days working per week)
Qualifications
- Education: Undergraduate/Graduate from any recognized university
- Experience: Minimum 1 year in any customer service role
- Language Proficiency: Excellent verbal and written communication skills in English
Skills & Attributes
- Strong problem-solving and interpersonal skills
- Ability to work in a fast-paced environment
- Customer-centric approach with empathy and patience
- Sales orientation for upselling/cross-selling opportunities
Why Join Us?
- Opportunity to work with a global leader in customer experience management
- Competitive salary and performance-based incentives
- Growth and learning opportunities in a dynamic work environment
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer ServiceEmployement Type: Full timeContact Details:
Company: Teleperformance (TP)Location(s): Hyderabad
Keyskills: Excellent Communication Skills Customer Service Voice Process Customer care executive US Process Call center Teleperformance Customer Service Orientation BPO Jobs Hyderabad Strong Communication Skills Customer Handling UK Process International Voice Process
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