Deal Ops Quality Analyst @ Virtusa

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Deal Ops Quality Analyst

Virtusa
2 - 4 years
Hyderabad
2 months ago
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Job Description

Skill Quality Analyst Deal Ops - KPO

Role Tier : - Quality Analyst Deal Ops KPO Tier 3

Role Objective :

Ensure accuracy and compliance in the audits for order forms and contracts are accurate, compliant and aligned with client policies.

Key Responsibilities :

Perform QA checks on workflows Request verification form.
Validate order details: units of service, approvals, contract terms, invoicing details.
Conduct sanity checks on order implementation and renewal cases.
Document errors, categorize by severity, and Submit RCA.
Provide feedback to assigned team members to prevent repeat errors.
Maintain audit logs and compliance reports.

Skills & Qualifications :

Bachelors degree (Business/Finance/Operations).
2-4 years of QA experience in order management, deal execution, or BPO/KPO processes.
Strong attention to detail and analytical ability.
Familiarity with SAP, CRM, or workflow tools preferred.
Effective written and verbal communication.
Effective coaching and remedial skills

Job Classification

Industry: Banking
Functional Area / Department: Quality Assurance
Role Category: Business Process Quality
Role: Quality Analyst
Employement Type: Full time

Contact Details:

Company: Virtusa
Location(s): Hyderabad

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Keyskills: crm qa sap order management coaching kpo quality analyst

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Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

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Virtusa

Deal Ops Quality Analyst @ Virtusa

Home > Business Process Quality