Customer Support Representative
- Tech Mahindra
- 50 Positions
- Mumbai
- 1 month ago
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Job Description
- Handle customer queries via chat for UK clients with professionalism and accuracy
- Provide timely resolutions while maintaining high customer satisfaction scores
- Document interactions and update CRM tools as per process guidelines
- Collaborate with team leads to improve process efficiency and meet KPIs
- Adhere to company policies, shift schedules, and quality standards
- Excellent written English communication skills
- Comfortable with UK shift timings (12:30 PM 2:30 AM IST)
- Prior experience in international BPO/chat process preferred (freshers with strong skills may also apply)
- Ability to multitask, work under pressure, and deliver consistent performance
- Flexible with rotational week-offs and willing to work in a fast-paced environment
- Strong problem-solving attitude and customer-centric mindset
Interested Candidates can share their CV on hidden_email
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International BPO Chat Process (UK Shifts) Experienced in handling customer queries via chat for UK clients. Comfortable with late evening to night shifts (12:30 PM 2:30 AM IST). Flexible with 5-day working schedule and 2 rotational week-offs. Strong written communication skills, customer-centric approach, and ability to deliver high-quality support in fast-paced environments.
Role & responsibilities
Preferred candidate profile
Employement Category:
Employement Type: Full timeIndustry: BPO / Call CenterRole Category: Customer Service (International)Functional Area: Not SpecifiedRole/Responsibilies: Customer Support RepresentativeContact Details:
Company: Tech Mahindra Ltd.Location(s): Mumbai
Keyskills: kpo calling customer service blended process chat process non voice non voice process international call center international bpo chat
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Tech Mahindra
Tech Mahindra Limited is an Indian multinational provider of information technology (IT), networking technology solutions and Business Process Outsourcing (BPO) to the telecommunications industry. Tech Mahindra is a US$4.2 billion company with over 117,000 employees across 90 countries. It provide...
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