Senior Customer Support Executive
- Tech Mahindra
- 15 Positions
- Mumbai
- 4 months ago
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Job Description
- Handle customer inquiries and complaints in a professional and courteous manner.
- Provide accurate information and assistance regarding products and services.
- Resolve customer issues efficiently, ensuring a high level of customer satisfaction.
- Document customer interactions and maintain detailed records of inquiries and resolutions.
- Collaborate with other departments to improve overall customer experience.
- Continuously update knowledge of company products, services, and policies.
- 1-6 years of experience in customer service or a related field.
- Proficient in using customer service software and tools.
- Strong verbal and written communication skills in English and local languages.
- Excellent problem-solving skills and ability to think on your feet.
- Ability to work in a fast-paced environment and manage multiple tasks effectively.
- Strong interpersonal skills and a customer-oriented mindset.
Description
We are seeking a Senior Customer Service Representative to join our team in India. The ideal candidate will have 1-6 years of experience in customer service, demonstrating exceptional communication and problem-solving skills to enhance customer satisfaction.
Responsibilities
Skills and Qualifications
Employement Category:
Employement Type: Full timeIndustry: BPO / Call CenterRole Category: Customer Service (International)Functional Area: Not SpecifiedRole/Responsibilies: Senior Customer Support ExecutiveContact Details:
Company: Tech Mahindra Ltd.Location(s): Mumbai
Keyskills: smart worker 360 feedback leadership skills action learning international business strategy communication skills international sales
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Tech Mahindra
Tech Mahindra Limited is an Indian multinational provider of information technology (IT), networking technology solutions and Business Process Outsourcing (BPO) to the telecommunications industry. Tech Mahindra is a US$4.2 billion company with over 117,000 employees across 90 countries. It provide...
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