Project Manager - Application Support (General Insurance Domain)
- INADEV
- 10 - 15 years
- Mumbai
- 1 month ago
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Job Description
We are looking for an experienced Project Manager to lead our application support & development team, ensure seamless availability of business-critical applications, and deliver high-quality support to end-users. The role involves managing incidents, ensuring timely resolutions, coordinating with cross-functional teams, and driving process improvements to enhance application performance and reliability.
Key Responsibilities:
- Lead and manage the application support and development team, ensuring high-quality support and service delivery.
- Oversee day-to-day incident management, service requests, and problem resolution.
- Ensure SLA adherence and timely communication with stakeholders.
- Collaborate with development, infrastructure, and business teams for escalations and root cause analysis.
- Monitor application performance and proactively identify areas of improvement.
- Manage and optimize support processes, documentation, and knowledge base.
- Implement and maintain ITIL best practices (Incident, Problem, Change Management).
- Plan and support application upgrades, patch management, and integrations.
- Provide regular reports and metrics on team performance, incidents, and system health.
- Mentor and train team members to enhance technical and customer service skills.
Qualifications & Skills:
- At least 3+ years in a managerial role.
- Strong knowledge of ITIL processes and service management practices.
- Hands-on experience with application monitoring, ticketing tools (e.g., ServiceNow, JIRA), and database systems.
- Strong problem-solving, analytical, and troubleshooting skills.
- Excellent communication, stakeholder management, and leadership skills.
- Experience in managing 24x7 support environments is a plus.
Preferred Experience:
- Exposure to cloud platforms and DevOps tools.
- Knowledge of financial services, insurance, or BFSI domain.
- Experience in automation of support processes and monitoring.
Work Location Thane, Mumbai - WFO
Why Inadev:
We fuel growth by encouraging cross department training and development, sponsoring certifications and credentials for continued learning. You will get opportunities to be bold, try new things and really make your mark. We understand that you have a life outside of work and thats why we offer flexible time off and the ability for you to manage your work schedule as needed.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Project & Program ManagementRole Category: Other Program / Project ManagementRole: Project ManagerEmployement Type: Full timeContact Details:
Company: INADEVLocation(s): Mumbai
Keyskills: Project Management Application Support Incident Management ITIL Production Support
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