Senior Customer Support Executive
- Tech Mahindra
- 19 Positions
- Mumbai
- 30 days ago
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Job Description
- Manage and resolve customer inquiries and issues via phone, email, and chat in a timely and professional manner.
- Provide exceptional customer service by understanding customer needs and offering appropriate solutions.
- Document customer interactions and maintain accurate records in the CRM system.
- Collaborate with team members to improve customer service processes and enhance customer satisfaction.
- Identify trends in customer inquiries and provide feedback to management for continuous improvement.
- Train and mentor junior customer service representatives as needed.
- 1-6 years of experience in customer service or related field.
- Excellent communication skills in English (verbal and written).
- Strong problem-solving skills and the ability to think critically under pressure.
- Proficiency in using customer service software and CRM systems.
- Ability to work independently as well as part of a team.
- Strong organizational skills and attention to detail.
- Empathy and patience when dealing with customer concerns.
Description
We are seeking a Senior Customer Service representative to join our team in India. The ideal candidate will have a strong background in customer service, with the ability to manage inquiries and resolve issues effectively. This role requires excellent communication skills and a passion for delivering exceptional customer experiences.
Responsibilities
Skills and Qualifications
Employement Category:
Employement Type: Full timeIndustry: BPO / Call CenterRole Category: Customer Care ExecutiveFunctional Area: Not SpecifiedRole/Responsibilies: Senior Customer Support ExecutiveContact Details:
Company: Tech Mahindra Ltd.Location(s): Mumbai
Keyskills: smart worker communication skills international bpo
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Tech Mahindra
Tech Mahindra Limited is an Indian multinational provider of information technology (IT), networking technology solutions and Business Process Outsourcing (BPO) to the telecommunications industry. Tech Mahindra is a US$4.2 billion company with over 117,000 employees across 90 countries. It provide...
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