Customer Support Representative
- IGT Solutions
- 0 - 2 years
- Delhi, NCR
- 25 days ago
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Job Description
Customer Service Executive Airline Process
CONTACT PERSON- DIVYA GROVER (9817767***)
Location: Gurugram, Sector 21 (Office)
Working Days / Shifts: 6-day working week, rotational shifts
Transport: Cab facility provided (to/from office)
Reporting to / Contact Person: Divya Grover, IGT Solutions
About Us: IGT Solutions is a dynamic BPO that provides high-quality customer support services to leading airlines. We pride ourselves on professionalism, customer satisfaction, and a supportive working environment.
Role Overview:
As a Customer Service Executive in our Airline Process team, you will be the first point of contact for airline customers handling their queries, providing support for bookings, flight schedules, cancellations/changes, and offering timely resolution with empathy and professionalism.
Key Responsibilities:
- Handle inbound customer inquiries and complaints via voice / calls (and/or chat/email, if needed) regarding flight bookings, schedules, cancellations/changes, baggage, policies and other airline-related queries.
- Provide accurate and up-to-date information about airline processes, reservations, ticketing rules, and travel policies.
- Maintain records of customer interactions, update databases or CRM systems, and ensure documentation accuracy.
- Provide first-time resolution where possible; ensure customer satisfaction and service quality.
- Adapt to shifting schedules; maintain professionalism, patience, and empathy even during high-pressure situations.
Requirements:
- Good command of English (verbal communication essential).
- Graduation not required; candidates with 12th pass / equivalent are welcome.
- Freshers or those with prior customer service / BPO / airline-related or voice process experience are eligible.
- Willingness to work rotational shifts and a 6-day working schedule.
- Customer-oriented mindset, strong communication & problem-solving skills, ability to handle pressure, empathy, and a positive attitude.
What We Offer:
- Cab facility for commuting (to/from office)
- Opportunities to gain exposure in airline customer service BPO processes
- Training and supportive team environment
- Free Flight Tickets after completing 6Months of Probation Period.
How to Apply / Contact:
Interested candidates may reach out to Divya Grover at IGT Solutions for further details and scheduling of interview.
Interested Candidates can come directly for Walkin Interview at IGT Solutions, Mention DIVYA GROVER on your resume.
CONTACT NUMBER- 9817767***
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Customer Retention - Voice / BlendedEmployement Type: FreshersContact Details:
Company: IGT SolutionsLocation(s): Delhi, NCR
Keyskills: Communication Skills Airline Process Bpo Customer Service Indigo Verbal Communication Written Communication Aviation Grammar English Language Customer Handling International Voice Process
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