IT Help Desk Analyst @ NCR Corporation

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IT Help Desk Analyst

NCR Corporation
1 - 2 years
Mumbai
1 month ago
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Job Description

Job Description

TECHNICAL SKILLS:

Thorough knowledge of Windows 10 Operating System.

Good working knowledge of Windows, MS Office 365 & internet technologies.

Basic networking concepts, troubleshooting LAN/remote access problems.

Expertise in configuring and troubleshooting Office365, MS Outlook 2016 or later

Ability and willingness to learn quickly, keep knowledge current.

EDUCATION & WORK HISTORY:

Minimum qualification: HSC (Grade 12). Technical diploma is preferred, but not mandatory.

Minimum six months experience in a technical support role.

Candidates with prior experience in a technical, voice-based process will be given priority

COMMUNICATION SKILLS:

High proficiency in English grammar, vocabulary and sentence structure.

Fluency in speech - Ability to hold a conversation with ease and minimal use of fillers.

Clarity in speech Neutral accent, appropriate rate of speech, pleasant voice and confident tone.

Listening skills - Comprehend what is said, respond appropriately without interrupting the speaker.

OTHER ESSENTIAL SKILLS:

Telephone etiquette - basic call handling skills.

Customer service skills (persuasion, empathy, helpfulness & positive attitude)

Good business communication skills (e-mail)

Job Classification

Industry: FinTech / Payments
Functional Area / Department: IT & Information Security
Role Category: IT Support
Role: IT Support - Other
Employement Type: Full time

Contact Details:

Company: NCR Corporation
Location(s): Mumbai

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Keyskills: windows 11 OS support Windows OS Troubleshooting office 365

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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NCR Corporation

At NCR, we make the everyday easier. We do this by listening to our customers, keeping their best interests in mind, and always working to make interacting with your business an exceptional experience. Read on to learn more about the people who lead our team, our company by the numbers, and h...

IT Help Desk Analyst @ NCR Corporation

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