DevOps (Technical Support Engineer)
- N-ix
- 8 - 13 years
- Bengaluru
- 26 days ago
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Job Description
We are seeking a technically skilled senior DevOps (Technical Support Engineer) with expertise in Kubernetes, Docker, and RESTful APIs.
You will be responsible for delivering world-class technical support for our products, helping customers overcome technical challenges while ensuring smooth communication between users, support agents, and development teams.
This role requires a mix of strong technical troubleshooting skills, customer-oriented communication, and a proactive approach to improving processes and tools.
Key Responsibilities
- Classify, prioritize, analyze, troubleshoot, and resolve support tickets via our ticketing system and community forum.
- Provide outstanding support for Business Hub and Analytics Platform.
- Troubleshoot issues over calls with customers when needed. Occasionally build KNIME workflows to support issue resolution (training will be provided).
- Collaborate closely with fellow support engineers and development team members. Contribute to continuous improvement of support processes, tools, and knowledge sharing.
- Share technical insights with the development team to improve future releases.
- Participate in on-call rotations for critical issues.
Requirements
- Proven experience administering and troubleshooting software solutions on Linux and/or Windows. Hands-on experience with Kubernetes deployments, Docker, and RESTful APIs.
- Familiarity with applications built using Java, JavaScript, Python, Go, and SQL databases;
- Familiarity with identity providers (e.g., Keycloak), LDAP, SAML, OIDC, and OAuth.
- Knowledge of major cloud infrastructures (AWS, Azure, GCP). Strong experience or ready to work in software support, ticket management, and escalation processes.
- Excellent communication skills in English (written and spoken).
- Ability to clearly explain technical concepts to diverse audiences. Strong self-organization, curiosity, and eagerness to learn.
We offer*:
- Flexible working format - remote, office-based or flexible
- A competitive salary and good compensation package
- Personalized career growth
- Professional development tools (mentorship program, tech talks and trainings, centers of excellence, and more)
- Active tech communities with regular knowledge sharing
- Education reimbursement
- Memorable anniversary presents
- Corporate events and team buildings
- Other location-specific benefits
*not applicable for freelancers
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Software & QARole Category: DevOpsRole: DevOps EngineerEmployement Type: Full timeContact Details:
Company: N-ixLocation(s): Bengaluru
Keyskills: Cloud Support Ci/Cd API AWS Docker Technical Support Kubernetes Python
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