Sutherland Hiring For Freshers and Experienced For Dispute Management
- Sutherland
- 0 - 1 years
- Hyderabad
- 2 months ago
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Job Description
Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to TA*******k@Su*************l.comSutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to TA*******k@Su*************l.comSutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to TA*******k@Su*************l.comSutherland Hiring for Freshers and Experienced for Dispute Management
Job Designation: Dispute Management Specialist
2 - way cab facility would be provided for candidates who are within 25 km of radius from Manikonda Lanco Hills Hyderabad
Candidates who are interested to work in night shift and rotational week offs ( 5 days of working and two days off and it can be rotational) only should apply for this Job Role
Roles and Responsibilities
- Deep dive into cardholder accounts to understand validity of chargeback claim filed and decide whether to file, reject, or write-off
- Provide support to sellers who have received or filed a payment dispute (i.e., chargeback) by analyzing transactions & chargeback patterns and communicate with sellers when required
- Manage the verification of assigned cases and represent the case manually or take no action depending on findings
- Log and process dispute/chargeback cases with accurate classification and evidence tagging
- Gather and review customer, seller, and transaction evidence; conduct interviews when required.
- Verify reversal letters provided by seller for chargeback received by calling the card network, reject/approve reversal based on findings
- Investigate Company seller accounts to understand validity of disputed payment
- Apply profile activation/deactivation checklists and verify customer history for claim validation.
- Prepare and submit evidence packets for representments and reversals
- Use tools and automated workflows to reduce manual errors and support decision-making.
- Maintain clear documentation and escalate high-risk or anomalous cases.
What we are looking for
- Bachelors degree
- 02 years of experience in dispute management, chargebacks, risk operations, or related financial services roles.
- Attention to detail.
- Good written and verbal communication skills.
- Ability to follow structured processes and manage time-sensitive tasks.
- Comfortable working in a fast-paced, accuracy-driven operations environment.
Specifics
1. Good verbal & communication skills
2. Composure, planning & organizing
3. Ability to follow instructions without mistakes and with minimal supervision
4. Technological proficiency
Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to TA*******k@Su*************l.com
Interested
Please send your resumes to: jo************a@su*************l.com
Please contact: 8825513***
Job Classification
Industry: BPM / BPOFunctional Area / Department: Finance & AccountingRole Category: FinanceRole: Finance - OtherEmployement Type: FreshersContact Details:
Company: SutherlandLocation(s): Hyderabad
Keyskills: Chargeback Card Operations Fraud Investigation Dispute Management Credit Card Operations Fraud Analysis Dispute Resolution Fraud Risk Assessments Fraud Analytics Fraud Monitoring Fraud Prevention Investigation Fraud Management Fraud Control Fraud Detection
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