Operations Manager
- Wipro
- 10 - 15 years
- Hyderabad
- 22 days ago
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Job Description
:
Position: Manager
Wipro Band: C1
Shift Time: US Shift (7PM onwards)
Work Model:5 days WFO
Qualification: Relevant bachelor's / masters degree or equivalent qualification with an excellent academic record
Experience :10 -12 + Years of banking operations experience specifically in KYC / AML, CAMS certified
Experience Breakup: Relevant experience in managing KYC / EDD / FCC / AML / TMS banking operations / crypto currency
Essential Hiring Skills
- Experience in managing complex Transaction Monitoring, KYC Retail, commercials, Crypto operations teams of 100-150 plus associates in outsourced environment, Passion for challenges and drive the change.
- Customer Focus:
- Functional/Technical Skills.
- Drive for Results
- Time Management
- Interpersonal Savvy
- Written Communication
- Problem Solving
- Decision Quality
- Dealing with Ambiguity
Responsibilities
- Managing complex banking and crypto operations processes on a daily basis.
- Independently resolving outstanding issues and communicating/escalating problems to Senior Management.
- Participating in industry initiatives and working groups as required.
- Driving productivity and efficiency within the team.
- Analysing reports to determine authenticity and identifying significant variances.
- Taking complete ownership of team deliverables and handling escalations.
- Attending daily calls with customers to explain the status and progress of deliverables.
- Responding to customer queries regarding deliverables.
- Helping team members resolve issues in their daily activities.
- Acting as the first or second level of escalation for delivery issues.
- Supervising Lead Analysts, Senior Analysts, and Analysts.
- Ensuring all reference data related activities are completed as per client expectations.
- Meeting Turnaround Time (TAT) targets and ensuring error-free delivery.
- Contributing to process streamlining and improvement initiatives.
- Planning and prioritising all projects handled by the team.
- Ensuring checklists, metrics, and End of Day (EOD) activities are completed and signed off.
- Ensuring timely updates and reviews of Standard Operating Procedures (SOPs) and issue logs.
- Ensuring adherence to and managing KPIs and SLAs on an ongoing basis.
- Monitoring and ensuring closure of daily, weekly, and monthly deliverables, including aged outstanding items.
- Maintaining escalation policies.
- Taking a proactive approach to problem-solving, taking ownership of issues, and following them through to resolution.
- Ensuring attrition targets are not breached.
- Managing a team of agents in a customer-driven environment.
- Actively participating in governance calls with clients for effective process management.
- Managing operations through end-to-end planning, metrics review, and root cause analysis.
- Managing client relationships as part of operations delivery.
- Driving change by successfully implementing process improvement recommendations.
- Reviewing overall staff performance and recommending training needs.
- Liaising with HR, Facilities, Training, IT, and Network teams to ensure seamless operations delivery.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: BFSI, Investments & TradingRole Category: Banking OperationsRole: Banking Operations - OtherEmployement Type: Full timeContact Details:
Company: WiproLocation(s): Hyderabad
Keyskills: AML Transaction Monitoring KYC Crypto operations Fraud Financial Crimes Anti Money Laundering Operations Management
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