Sales Desk Specialist @ Palo Alto Networks

Your Impact

• Sits within the Sales Operations Organization to provide expert operational knowledge to Global Theater Sales Operations team members
• Review and rectify escalated customer satisfaction issues due to sales errors
• Interface closely with Sales, Legal, Finance, Operations, and Product Management teams to drive operational and process efficiencies
• Develop and document business requirements for new product launches, including quoting design, testing, and field training
• Create and maintain required documentation and proactively identify improvement opportunities through sales processes and policies
• Monitor and enforce CRM and CPQ data integrity in support of the overall sales process
• Provide sales communication and education on current processes and best practices
• Answer pre and post sales questions from partners and internal sales teams
• Research inquiries and assist internal and external customers
• Actively support continuous process improvements relevant to the sales activities/functions
• Support the end-of-quarter sales effort by assisting the order desk team and approvals through intern processing

Your Experience

• Bachelors Degree
• 7+ Years of relevant experience
• Excellent written and verbal communication skills
• Detail oriented, accurate and organized
• Previous hands-on experience with CRM (Salesforce.com) and ERP (SAP) is preferred
• Exposure to CPQ is preferred
• Understanding of the end to end sales ops process