Senior Quality Assurance Lead
- Miratech
- 8 - 13 years
- Pune
- 19 days ago
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Job Description
Responsibilities:
- Lead the planning, design, and execution of test strategies, test plans, and test cases for AWS Lex and Google Dialogflow bots.
- Oversee functional, regression, integration, and end-to-end testing across voice, chat, and web channels.
- Validate conversation flows, NLU accuracy, intent mapping, slot filling, journey logic, and middleware/API integrations.
- Review requirements, conversation designs, and user stories to ensure clarity, completeness, and testability.
- Manage testing for multi-bot orchestration setups between steering and skill bots to ensure seamless user experiences.
- Supervise and validate testing of voice interactions via platforms such as Amazon Connect, Google CCAI, or Genesys Cloud.
- Drive defect identification, root cause analysis, reporting, and quality metrics using industry-standard QA tools.
- Guide automation strategy and contribute to building automation scripts/frameworks where applicable.
- Lead UAT cycles, prepare quality summary reports, and ensure delivery of bots that meet accuracy, latency, and experience benchmarks.
- Mentor junior QA engineers and promote QA best practices, reusable patterns, and testing standards.
- 8+ years of hands-on QA experience , including 3+ years leading QA efforts for conversational AI, IVR, or bot-based solutions.
- Strong expertise in IVR testing platforms such as CYARA Velocity, CYARA Virtual Agent, and CYARA Cruncher .
- 2+ years of hands-on testing experience with AWS Lex (V1/V2) and Google Dialogflow CX/ES .
- Good understanding of conversation design, NLU/NLP concepts, intent handling, and model testing.
- Experience validating integrations with AWS Lambda, API Gateway, Google Cloud Functions, or similar middleware components.
- Strong skills in API testing (Postman, REST Assured) and automation frameworks (Selenium, PyTest, or equivalent).
- Solid understanding of bot architecture, routing logic, and orchestration between multiple bots.
- Excellent knowledge of QA methodologies, defect management practices, and detailed test documentation.
- Experience working in Agile teams with tools like Jira and Confluence.
- Strong communication, analytical thinking, leadership, and problem-solving abilities.
Nice to Have:
- Exposure to conversational AI automation frameworks such as Botium, TestMyBot, or Voiceflow QA tools.
- Familiarity with Google CCAI, Amazon Connect, or Genesys Cloud integrations.
- Experience performing load, performance, or stress testing for voice/chat bots.
- Understanding of CI/CD pipelines, CloudWatch, Dialogflow Analytics, or bot monitoring tools.
- Basic scripting knowledge in Python or JavaScript for automation support.
We offer:
- Culture of Relentless Performance : join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
- Competitive Pay and Benefits : enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
- Work From Anywhere Culture : make the most of the flexibility that comes with remote work.
- Growth Mindset : reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
- Global Impact : collaborate on impactful projects for top global clients and shape the future of industries.
- Welcoming Multicultural Environment : be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
- Social Sustainability Values : join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Software & QARole Category: Quality Assurance and TestingRole: QA Team ManagerEmployement Type: Full timeContact Details:
Company: MiratechLocation(s): Pune+ View Contact
Keyskills: Automation Javascript Agile Selenium Test cases JIRA Middleware Internship Analytics Python
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