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It Support Engineer @ OYO

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 It Support Engineer

Job Description

Role & responsibilities

  • Provide Level 1 & Level 2 IT support for hardware, software and network-related issues
  • Troubleshoot laptops/desktops (Windows & macOS), printers and peripherals
  • Manage IT onboarding & offboarding (laptop allocation, access setup, asset recovery)
  • Support and manage email systems, VPN, antivirus and collaboration tools
  • Diagnose and resolve network, Wi-Fi and connectivity issues
  • Coordinate with vendors for hardware procurement, repairs and AMC management
  • Maintain IT asset inventory and documentation
  • Ensure compliance with IT security policies and access controls
  • Handle user tickets through ITSM tools and ensure SLA adherence
  • Provide on-site support for office infrastructure and conference room setups

Preferred candidate profile

  • Bachelors degree in IT / Computer Science / Engineering or equivalent
  • 2+ years of experience in IT Support / Helpdesk / Desktop Support
  • Strong knowledge of Windows, macOS, MS Office, Google Workspace
  • Basic understanding of networking (LAN/WAN, routers, switches)
  • Experience with IT ticketing systems (Freshservice, ServiceNow, Jira, etc.)
  • Good understanding of IT asset management and security practices
  • Strong communication and problem-solving skills

Job Classification

Industry: Travel & Tourism
Functional Area / Department: IT & Information Security
Role Category: IT Support
Role: IT Support - Other
Employement Type: Full time

Contact Details:

Company: OYO
Location(s): Noida, Gurugram

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Keyskills:   Technical Support IT Support System Support Desktop Support End User Support

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OYO

About OYO: OYO is one of the leading global travel and hospitality brands, offering a wide range of accommodations through its extensive network of hotels and homes. With a strong presence in over 80 countries, we are transforming the way people experience travel and stay. We are looking for passion...