Team Lead- Sales
- Concentrix
- 3 - 8 years
- Mumbai
- 1 month ago
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Job Description
Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.
Role & responsibilities :
- Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
- Regularly impart effective coaching to team members, enabling consistent high performance delivery
- Identify performance related issues, develop an action plan for improvement and implement corrective action
- Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs) and financial expectations
- Communicate expectations to employees and provide timely updates
- Provide subject matter expertise in handling escalated customer calls as needed
- Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities
- Stay current on internal work processes, policies, and procedures. Attend required manager development training
- Promote CNX values- walk the talk and lead by example
- Ability to mentor, coach and provide direction to team members
Willingness to work a flexible schedule
Preferred candidate profile :
- Sales Experience Mandatory
Job Classification
Industry: BPM / BPOFunctional Area / Department: OtherRole Category: OtherRole: OtherEmployement Type: Full timeContact Details:
Company: ConcentrixLocation(s): Mumbai
Keyskills: General Insurance Sales Life Insurance
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