Customer Engagement Executive @ Axis Max Life

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Customer Engagement Executive

Axis Max Life
1 - 5 years
Kolkata
4 months ago
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Job Description

Key Responsibilities:

Handling Digital Calls (Call Quality Audit Process Adherence).
Query resolution and Service request processing at Digital Calls.
Service to Sales/Recruitment lead Generation and Conversion.
Ensuring 13M & 25M persistency collection.
Retaining customer coming in for Surrender/ECS/FLC/E2R.
New Business WIP Management.
Statutory Compliance & Branch Risk Rating.
Training & Certification.

Desired qualifications and experience:

Must have a minimum of 2-3 years Insurance experience of which at least 2 yrs in customer service / operations / Finance.
Must be a graduate.

Knowledge and skills required:

Ability to work in a fast paced environment
Strong people skills
Good co-ordination skills
Data management on Excel should be good
Accounting Knowledge
Customer Centric

Job Classification

Industry: Insurance
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success - Other
Employement Type: Full time

Contact Details:

Company: Axis Max Life
Location(s): Kolkata

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Keyskills: Customer Engagement Customer Support Customer Service Customer Experience Branch Operations Customer Retention Customer Handling

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Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Axis Max Life

Customer Engagement Executive @ Axis Max Life

Home > Customer Success