Customer Support Executive @ Accenture

Home > Voice / Blended

Customer Support Executive

Accenture
0 - 5 years
Noida, Gurugram
4 months ago
Email to a friend
Report this job

Job Description

Role & responsibilities

Handle inbound customer calls professionally.
Understand customer needs and provide accurate information or solutions.
Maintain call quality standards in terms of tone, clarity, grammar, and active listening.
Achieve daily/weekly/monthly targets for call handling, resolution rate, and customer satisfaction.
Record and update customer interactions in the CRM system.
Escalate unresolved issues to the appropriate department for timely resolution.
Stay updated on product, process, and system knowledge to provide correct information.
Adhere to company policies, process guidelines, and compliance requirements.

Preferred candidate profile

Excellent verbal communication skills in English.

Clear pronunciation and good voice modulation.

Strong active listening and interpersonal skills.

Ability to handle pressure and high call volumes.

Problem-solving attitude with a customer-first approach.

Basic computer literacy (MS Office, CRM tools, email handling).

Job Classification

Industry: Analytics / KPO / Research
Functional Area / Department: Customer Success, Service & Operations
Role Category: Voice / Blended
Role: Voice / Blended - Other
Employement Type: Full time

Contact Details:

Company: NLB Services
Location(s): Noida, Gurugram

+ View Contact

Login

Candidates can login here to view contacts and apply.

Sign In Sign Up

Email:

Password:

Password too short

To create your profile, apply for a job or make a registration

Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach Resume Max 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Candidates are expected to provide most recent and accurate profile information, inappropriate content is strictly prohibited!

Keyskills: Bpo Customer Service International Voice Process

Job seems aged, it may have been expired!
Fraud Alert to job seekers!

₹ -7 Lacs P.A

Job application

We will notify the employer with your details. You can also attach a resume or a cover letter.

Sign In Sign Up

Email:

Password:

Password too short

To create your profile, apply for a job or make a registration

Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Similar positions

International Voice Process Executive

Tech Mahindra

1 - 4 years

Noida, Gurugram

2 days ago

₹ -4.75 Lacs P.A.

Customer Service - Good English Mandatory Voice -Upto 25K C

Tech Mahindra

0 - 5 years

Noida, Gurugram

3 days ago

₹ -4 Lacs P.A.

Urgent Vacancy WFH Customer Support Associate

Tech Mahindra

0 - 3 years

Kolkata

4 days ago

₹ 1.25-1.5 Lacs P.A.

Inbound -customer Service Executive | Full Time / Part Time | Hsc Pass

Airtel

0 - 4 years

Mumbai

4 days ago

₹ 1.25-3.75 Lacs P.A.

Accenture

Interested Candidates Be Available on Call/Whatsapp HR Divya 7891345489

Customer Support Executive @ Accenture

Home > Voice / Blended