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Business Analyst @ Red Hat

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 Business Analyst

Job Description

About The Job:The Red Hat Training and Certification team is seeking a customer-focused and results-driven individual to join the RHLS Engagement team. This is for a newly set up function with the goal to drive engagement and consumption for RHLS (Red Hat Learning Subscription) customers. In this pivotal role, you will be responsible for fostering strong relationships with customers globally who have purchased a Red Hat Learning Subscription. You will work closely with the regional sales leaders, sales teams and external customers to help drive consumption and manage customer engagement through the RHLS post sale life cycle. You will be responsible for managing the end to end connection with customers as well as working closely with the regions to frame the approaches to improve consumption and ultimately drive renewals. What Will You Do:
  • Proactively engage with customer points of contacts, partners and sales personals to collect customer details to activate their learning subscription.
  • Create frequent touch points with customers to follow up on customers learning progress in order to maximize the benefits of their learning subscription and report back to management on key findings.
  • Constantly monitor and analyse consumption and usage data to identify trends, opportunities, and areas for improvement. Generate regular reports on renewal metrics, providing insights to internal stakeholders and leadership.
  • Develop and execute proactive renewal conversations and strategy for assigned customer advocates to drive renewal conversations towards the end of the learning cycle.
  • Build and maintain reports as well as dashboards to help leadership with visibility into consumption patterns and decision making.
  • Regularly connect and collaborate with internal teams (regional leaders, sales team, other support teams) to gather inputs, document business requirements and implement ideas to improve learning consumption goals
  • Efficiently record, classify, and act on incoming requests through the web-based ticketing system
  • Possess excellent verbal and written communication skills to effectively collaborate and communicate with stakeholders and customers
    • What Will You Bring
  • Overall 8+ years of experience, with at least 2+ years specifically in customer success, account management, or a related function.
  • Strong communication, interpersonal and relationship-building skills.
  • Excellent reporting skills with the ability to churn error free outputs independently
  • Ability to analyze data and derive actionable insights.
  • Customer centric mindset with a passion for exceeding stakeholder expectations.
  • Ability to work in ambiguous situations
  • Familiarity with learning management systems (LMS), Red Hat Sales Cloud (RHSC), Learning Platform, dashboarding tools and subscription-based business models is a huge plus.
  • This role requires supporting global time zones, so flexibility to work in rotating or extended shifts is essential.
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    Job Classification

    Industry: IT Services & Consulting
    Functional Area / Department: Data Science & Analytics
    Role Category: Business Intelligence & Analytics
    Role: Business Analyst
    Employement Type: Full time

    Contact Details:

    Company: Red Hat
    Location(s): Bengaluru

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    Keyskills:   business analyst business models kubernetes medical customer success customer engagement sales account management cloud open source learning management systems lms ticketing recruitment linux software solutions red hat

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    Founded in 1993, Red Hat is the premier Linux and open source provider. The most recognized Linux brand in the world. We serve global enterprises through technology and services made possible by the open source model. Solutions include Red Hat Enterprise Linux operating platforms, sold through a sub...

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