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Site Reliability Engineer @ Red Hat

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 Site Reliability Engineer

Job Description

About the JobWere seeking an Site Reliability Engineer (SRE) with passion for maintaining highly reliable cloud-based services. In this role, you will support Red Hats software manufacturing services on our hybrid cloud infrastructure. You will partner with development, quality engineering and release engineering colleagues to support the health and well-being of the infrastructure hosting these services. Creating/Maintaining service monitoring, improving automation, upholding security best practices and responding to various service situations will be your daily work. You will participate in communities of practice to coordinate and influence the design of our hybrid cloud platform. You will be co-responsible for defining Service Level Indicators (SLIs) and Service Level Objectives (SLOs) for the services the team supports, and executing remediation plans if the SLOs are not met. In this role, you will be expected to respond in a timely manner during a service outage and participate in learning events to identify improvements that will make our services more resilient. Join us and our passion in helping Red Hat to produce world-class open source software. What will you do?
  • Be part of a globally distributed team, offering 24x7 support through a service model that leverages different time zones to extend coverage with regular on-call rotations.
  • Resolve service incidents by use of existing operating procedures, investigate outage causes and coordinate incident resolution across various service teams
  • Collaborate on incident retrospective reviews and corrective items implementation
  • Configure and maintain service infrastructure
  • Proactively identify and eliminate toil by automating manual, repetitive, and error-prone processes
  • Coordinate your actions with other Red Hat teams such as IT Platforms, Infrastructure, Storage and Network and ensure our services cloud deployment meets quality expectations
  • Implement monitoring, alerting and escalation plans in the event of an infrastructure outage or performance problem
  • Work with service owners to co-define and implement SLIs and SLOs for the services youll support, ensure those are met and execute remediation plans if they are not
  • What will you bring?
  • Experience with OpenShift administration
  • Linux administration expertise
  • General knowledge of AWS technologies
  • Experience with CI/CD platforms like Tekton and Pipelines as a code, optionally GitHub Actions or Jenkins
  • Experience with automation services like Ansible or Terraform
  • Knowledge of open source monitoring technologies (Grafana, Prometheus, OpenTelemetry)
  • Excellent written and verbal communication skills in English, as you'll be working in a globally distributed team

  • The following skills will be considered a plus
  • Previous experience with SRE model
  • Experience with software development using Python or GoLang
  • #LI-AK1  

    Job Classification

    Industry: IT Services & Consulting
    Functional Area / Department: Engineering - Software & QA
    Role Category: DevOps
    Role: Site Reliability Engineer
    Employement Type: Full time

    Contact Details:

    Company: Red Hat
    Location(s): Pune

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    Keyskills:   site reliability kubernetes python github software development sre ansible alerting automation hybrid cloud grafana recruitment linux jenkins manufacturing software solutions cloud infrastructure terraform prometheus aws red hat

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