Linux Administrator
- Comviva Technology
- 2 - 4 years
- Bhubaneswar
- 1 month ago
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Job Description
The Tasks (Role & Responsibility) involved is as follows:
* Analyse and resolve incidents escalated from L1 Team
* Analyse and resolve Customer Issues escalated by L1 Team
* Provide root cause analysis in consultation with Product Vendor and take corrective actions to avoid repeat incidents of same nature
* In case of service failure, perform necessary recovery procedures as per Product Vendor guidelines
* Analyse Capacity utilization and service volume data on regular basis and provide summary insights to Product Vendor and Architecture teams.
* Provide Business and Performance reports to Stakeholders
* Escalate issues to L3 teams and coordinate for resolution
* Engage with Customer Product Teams to understand new service requirements
* Perform necessary application configurations and/or coordination with respective product vendors for new services and business support for testing of these services
* Coordinate integration of the services into OAM environment [NOC tools and MS process framework]
* Work with Customer VAS Team and third party suppliers or solution integrators to plan introduction of application maintenance patches, enhancement releases or upgrades and installation configuration of new applications identified from time to time
* Develop and maintain GRB application inventory including the status of warranty and maintenance contracts with respective suppliers
* Maintain a configuration plan for all Application Software and infrastructure assets across all production and standby and test instances of Supported GRB Applications
* Coordinate for implementation of maintenance patches with respective suppliers and OEM's as per the required change management process of Customer service management framework.
Technical Skills:
Telecommunication Knowledge - ss7 protocol, Basic Call flows - Voice & SMS, Charging is a must
SMSC & SMS Firewall Experience is a must
A2P messages monetizationAntiSpam rules
configurationsGrey route blocking and content filtering configurationsOS - Linux & Windows Installation & Administration, Network ConfigurationsMicrosoft OfficeNetwork Switches (L2 & L3) KnowledgeShell/Perl/Python Scripting is an advantage
MySQL & Oracle understanding is an added advantage
Good Troubleshooting SkillsWorking on 24*7 support model Soft Skills:Good in English & communicationEmail etiquetteWorking in team environment
Regards,
Sweta Pandey
sw**********2@co****a.com
Job Classification
Industry: Software ProductFunctional Area / Department: Engineering - Software & QARole Category: DBA / Data warehousingRole: Database AdministratorEmployement Type: Full timeContact Details:
Company: Comviva TechnologyLocation(s): Bhubaneswar
Keyskills: SMS VAS SMSC Antispam Grey route Firewall A2P MESSAGES MONETIZATION
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Comviva Technology
Comviva is the global leader of mobility solutions catering to The Business of Tomorrows. The company is a subsidiary of Tech Mahindra and a part of the $21 billion Mahindra Group. Its extensive portfolio of solutions spans mobile finance, content, infotainment, customer value management, messaging,...
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