Client is an Indian multinational technology company specializing in information technology services and consulting. Headquartered in Mumbai, it is a part of the Tata Group and operates in 150 locations across 46 countries. Qualifications :
2yrs of Experience in Tech Support Projects.
Ability to manage and optimize the flow of cases between teams and regions for maximum efficiency.
Skill in monitoring support dashboards and key performance indicators to identify cases requiring attention or intervention.
Proven ability to effectively reassign cases and coordinate workload distribution, especially for team absences.
Ability to manage and prioritize a high volume of cases and ensure timely and appropriate routing.
Ability to quickly identify bottlenecks or issues in case flow and make effective decisions for resolution.
Clear and concise communication skills for coordinating with different teams and regions.
Job Classification
Industry: Hotels & RestaurantsFunctional Area / Department: Sales & Business DevelopmentRole Category: Enterprise & B2B SalesRole: Branch Sales Manager (B2B)Employement Type: Full time