Field Operations Executive (EasyDarshan - Faridkot, Barnala, Muktsar)
- Easemytrip
- 3 - 8 years
- Faridkot
- 3 months ago
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Job Description
About the Role:
As a Field Operations Executive at EasyDarshan, you will play a direct on-ground role in supporting customer outreach, registrations, promotional activity execution, and documentation. You will interact with customers across local communities, assist with processes, and ensure smooth coordination of operational activities. Your role is essential for building customer trust, supporting field operations, and ensuring accurate and timely data capture.
Key Responsibilities
- Customer Registration: Visit households or local points to collect customer information, explain offerings, and assist with registrations.
- Promotional Execution: Distribute pamphlets, place promotional materials, and support BTL outreach activities in public areas.
- Process Support: Assist during customer shortlisting or verification processes by handling documentation and data accuracy.
- Customer Engagement: Interact respectfully with customers and provide clear information about next steps or requirements.
- Operational Assistance: Support on-ground facilitators and group leaders during customer movements and activity flows.
- Field Reporting: Submit daily MIS, photo documentation, attendance entries, and on-ground updates.
- Data Accuracy: Ensure correct information capture and avoid errors or duplications.
- Local Coordination: Assist the Zone Operations Manager in coordinating with communities and local partners.
- On-Ground Facilitation: Support crowd management and customer flow during peak activity.
- SOP Compliance: Follow EasyDarshan guidelines, behaviour standards, and documentation protocols.
Preferred Candidate Profile
- Field Experience: 3 to 10 years in fieldwork, customer interaction, sales promotions, or community engagement.
- Communication Skills: Ability to interact confidently and respectfully with customers.
- Detail-Oriented: Capable of gathering accurate data and handling documentation properly.
- Technical Skills: Comfortable using smartphones, scanning documents, and sharing daily updates.
- Adaptability: Willing to travel extensively and work in dynamic field situations.
- Education: Any Graduation
- Local Language: Must be fluent in local communication language(s).
- Customer Orientation: Polite, patient, and enthusiastic about assisting people.
- Physical Readiness: Comfortable with on-ground movement across various areas.
- Professional Attributes: Trustworthy, positive attitude, teamwork-oriented, and responsible.
Job Classification
Industry: Travel & TourismFunctional Area / Department: CSR & Social ServiceRole Category: Social & Public ServiceRole: Social WorkerEmployement Type: Full timeContact Details:
Company: EasemytripLocation(s): Faridkot
Keyskills: Team Management Mice Operations Regional Management Operations Operations Leadership Travel Logistics Field Operations Process Implementation Travel Operations Group Management Vendor Management Field Force Management Event Management MICE Operations Management
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