Property Manager
- Zolostays
- 3 - 8 years
- 1 month ago
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Job Description
Job Title: Associate Customer Experience Manager (ACEM)
Location: Mangalore
Offered Package: Up to 7 LPA
About the Company: ZoloStays, Bangalore:
Zolo is Indias leading co-living and managed accommodation platform, trusted by 65,000+ residents across 10+ cities. Our mission is simple yet powerful: to redefine urban living by making it hassle-free, tech-enabled, and community-driven for students and young professionals. Over the last decade, Zolo has built a strong reputation for comfort, operational excellence, and vibrant community livingand were just getting started.
About the Vertical: Elevate:
Elevate is Zolos premium accommodation vertical, designed for students and young professionals who value structure, safety, and quality living.
Here, we go beyond just managing hostelswe create environments that support academic focus, personal growth, and a strong sense of community, while maintaining high standards of discipline and comfort.
Role Overview:
As an Associate Customer Experience Manager (ACEM), you will be at the heart of our on-ground operations and resident experience. This role offers a unique opportunity to own operations at a micro-market level, ensure high service standards, and actively contribute to improving how our residents live every day.
You will work closely with internal teams, vendors, and residents to ensure processes run smoothly, metrics are met, and initiatives are executed effectively. This role is ideal for someone who enjoys problem-solving, ownership, and visible impact in a fast-growing organization.
Key Responsibilities:
- Ensure consistent adherence to operational processes, hygiene standards, and performance metrics across the property
- Act as a key point of coordination between residents, vendors, and internal teams to ensure smooth day-to-day operations
- Support and execute initiatives aimed at improving operational efficiency, customer satisfaction, and service quality
- Track data, prepare reports, and support audits to maintain high compliance and quality benchmarks
- Be actively involved in community engagement activities to strengthen resident relationships and overall experience
Key Performance Indicators (KPIs):
- 100% compliance with operational processes, audits, and hygiene standards
- Customer Satisfaction Score of 4+, driven by proactive issue resolution and service excellence
- Hostel audit scores above 90%, ensuring safety, cleanliness, and functionality
- Active participation in community initiatives that enhance resident engagement and brand perception
Eligibility & Skills Required:
- Graduate in Business Administration, Operations, Hospitality, or a related field
- 3+ years of experience in operations (hostel, facilities, or hospitality preferred)
- Strong people management and on-ground leadership skills
- Clear communication skills in English and Kannada/Tulu
- Hands-on, proactive attitude with the ability to manage multiple priorities
- Comfortable with MS Office, reporting, and process audits
- Customer-first mindset with strong operational discipline
Why Join Us:
- End-to-End Ownership: Manage operations with real responsibility and visible impact
- Career Growth: Build a strong foundation for future leadership roles in operations and customer experience
- Industry Exposure: Gain hands-on experience in Indias fast-growing co-living and managed accommodation sector
- Skill Development: Strengthen capabilities in operations excellence, audits, data-driven decision-making, and stakeholder management
- Leadership Development: Learn to lead teams, manage vendors, and mentor junior staff
- Dynamic Work Environment: Work in a fast-paced, entrepreneurial setup that values initiative and problem-solving
Job Classification
Industry: MiscellaneousFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Operations ManagerEmployement Type: Full timeContact Details:
Company: ZolostaysLocation(s): Mangaluru
Keyskills: Property Management Retail Management Retail Operations Restaurant Management Store Management Facility Management Estate Management
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Zolostays
About Zolo ZoloStays stands out as the leading provider of managed co-living spaces in India, catering to the needs of both working professionals and students. With over $100 Mn funding from Nexus Venture Partners, IDFC Alternatives, and Mirae Asset, we are rapidly growing.
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