International Voice Process Executive
- Cognizant
- 1 - 2 years
- Chennai
- 22 days ago
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Job Description
Job Title: International Voice Process Associate
Location: Chennai
Experience: Minimum 6 months (Any domain)
Shift: Night Shift (US/UK Process)
Job Summary:
We are looking for energetic and customer-focused professionals to join our International Voice Process team. The ideal candidate should have excellent communication skills, a customer-first attitude, and the ability to handle calls from international clients efficiently. Candidates with a minimum of 6 months experience in any domain are welcome to apply.
Key Responsibilities:
- Handle inbound and/or outbound calls for international customers (US/UK).
- Provide timely and accurate responses to customer queries and concerns.
- Maintain a positive, professional, and courteous interaction with customers.
- Document customer interactions and follow internal guidelines.
- Resolve issues by coordinating with other teams when required.
- Meet performance metrics such as call quality, response time, and customer satisfaction.
- Follow all compliance and process requirements during calls.
Required Skills & Qualifications:
- Minimum 6 months experience in any field (BPO experienced candidates preferred).
- Excellent verbal communication skills in English.
- Ability to work night shifts comfortably.
- Strong listening and problem-solving skills.
- Basic computer knowledge (typing, CRM tools added advantage).
- Ability to handle pressure and remain calm in difficult situations.
- Willingness to work from office in Chennai.
Preferred Skills:
- Experience in international voice process (advantage, not mandatory).
- Customer service or sales exposure.
Benefits:
- Attractive salary + performance incentives.
- Night shift allowance.
- Cab facility (based on company policy).
- Opportunity for career growth in international process roles.
Thanks and Regards
Mahin khan
Consultant- People Success
Orcapod Consulting Services Private Limited
7676695***, 7726052***
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Voice / Blended - OtherEmployement Type: Full timeContact Details:
Company: Orcapod ConsultingLocation(s): Chennai
Keyskills: interacting international client Voice Process International Voice International BPO International Calling US Process International Voice Process
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