Process Analyst_C || Sun Technologies || Bangalore
- Sun Technologies
- 5 - 10 years
- Bengaluru
- 3 months ago
- Email to a friend
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Job Description
Greetings from Sun Technologies !!
Position: Process Analyst
Experience: 5+ Years
Work Location: HBR Layout, Bangalore
Shift: 2 PM to 11 PM OR 4 PM to 1 AM (Free one way cab with dinner)
Job Type: Full-Time / Permanent
Interview Mode: 1st round virtual & 2nd round In-Person
Process Analyst duties and responsibilities:
- Develop comprehensive process documentation, including workflows, knowledge articles, and self-service guides, to support company operations in staff augmentation and IT project services.
- Gather and document business & process requirements for projects & processes aimed at process improvement and automation through IT systems and capabilities.
- Facilitate process workflow to collaborate on process enhancements and automation opportunities.
- Analyze information and trends to confirm that process outputs achieve desired results and that services meet agreed-upon service levels.
- Identify process-related issues and risks, bringing inconsistencies and problems to management's attention promptly.
- Conduct internal operational audits to ensure process adherence and conformance.
- Participate actively in problem resolution, providing insights and recommendations for effective solutions.
- Develop clear and detailed process maps and business requirements documentation to support process improvements.
- Support the organization's Management Review system (e.g., ISO, ISMS) by providing necessary process documentation and analysis.
Qualifications:
- Bachelor/ Master Degree in Business Management, Information Technology, or a related field.
- Proven experience as a Process Analyst or in a similar role, with a focus on process improvement and automation.
- Strong analytical and problem-solving skills, with the ability to assess complex processes and identify improvement opportunities.
- Excellent communication and interpersonal skills to effectively collaborate with cross-functional teams and stakeholders.
- Proficiency in process modelling and analysis tools, such as Microsoft Visio.
- Attention to detail and a data-driven approach to decision-making.
- Ability to manage multiple projects simultaneously and meet deadlines.
- Experience with quality management systems and standards (e.g., ISO, CMMI) is a plus.
Should be able to work both on Technical & Non-Technical processes and work with all levels of organization.
If interested please share updated resume to ch******p@su************s.com, appreciate for references
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information SecurityRole Category: IT & Information Security - OtherRole: IT & Information Security - OtherEmployement Type: Full timeContact Details:
Company: Sun TechnologiesLocation(s): Bengaluru
Keyskills: Process ISO Audit Process Analysis MS Visio ISO Process Mapping Documentation Visio Auditing Process Documentation ISMS ISO Implementation SOP QMS CMMI IT Projects
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