Customer Support Representative @ Info Edge

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Customer Support Representative

Info Edge
2 - 8 years
Noida, Gurugram
4 months ago
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Job Description

Roles and Responsibilities :

Handle customer inquiries, complaints, and feedback via phone calls in a professional and courteous manner.
Process customer requests for product information, orders, returns, exchanges, and cancellations efficiently.
Identify opportunities to upsell/cross-sell relevant products or services based on customer needs.
Maintain accurate records of all interactions with customers using our CRM system.

Job Requirements :

2-8 years of experience in BPO/Call Centre environment with focus on voice process (customer support).
Strong communication skills with excellent verbal fluency in English language.
Ability to work effectively in a fast-paced environment with multiple priorities simultaneously.
Proficiency in US process knowledge is an added advantage.

Job Classification

Industry: Internet
Functional Area / Department: Customer Success, Service & Operations
Role Category: Voice / Blended
Role: Voice / Blended - Other
Employement Type: Full time

Contact Details:

Company: Naukri
Location(s): Noida, Gurugram

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Keyskills: Customer Support Voice Process US Process

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Your name (*)

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Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Info Edge

Criteo (NASDAQ: CRTO) is the global commerce media company that enables marketers and media owners to drive better commerce outcomes. Its industry leading Commerce Media Platform connects thousands of marketers and media owners to deliver richer consumer experiences from product discovery to purchas...

Customer Support Representative @ Info Edge

Home > Voice / Blended