Business Analyst
- Impelsys
- 7 - 9 years
- 2 months ago
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Job Description
Define position overview. Business Analyst IAM
- Onboarding customers users to use Single Sign On for seamless authorization
- Be the primary point of contact (POC) for all customer queries, technical discussion regarding SSO onboardings
- Assist customers during the pre-onboarding and provide necessary instruction to be added in MS Entra, Okta and Duo Security
- Raise necessary JIRA ticket and track the same effectively
- Detail the raised the ticket and manage backlog, and prioritize the important tickets in Confluence pages
- Report, track, all the customer list for the month, quarter and yearly updates and send newsletters to the leadership
- Effectively communicate with developers, architects, customers, customer engagement teams and improve delivery timeline while meeting targets agreed.
- Understand authentication and authorization flows regarding Customer and Identity Access Management.
Position Holder is Accountable/Responsible For:
Define accountabilities. Accountability is being answerable for the result. List the key areas, projects, implementations or applications that the individual is solely accountable for or has the primary decision-making authority. The purpose for defining these accountabilities is to clarify what the employee is accountable for and to agree exactly on the scope of authority. Accountabilities may not be applicable for all roles.
- Creating detailed and clear requirement specifications to guide development teams in building or configuring CIAM and SSO solutions
- Aid in evaluating third-party CIAM and SSO vendors, ensuring the selected solutions meet the technical and business requirements of the organization Assist customers to generate HAR file and identity the error and advise accordingly
- Debug HAR file using Fiddler or other HAR file analyzer
- Coordinating and conducting testing (e.g., user acceptance testing) to confirm the functionality and performance of SSO solutions.
- Giving expert advice on how to leverage SSO technologies to enhance customer experiences and operational efficiency.
Desired Skills & Experience:
Define Skills. Skill is knowledge or expertise in a job or activity, which you have gained because you have done that job or activity for a long time.
Qualifications & Experience
- Bachelors/ masters in engineering or business administration, or related field
- 7 -8 years of previous experience in business analysis, requirement gathering
- Understanding of MS 365 and OKTA IdP SSO setup.
- ITIL Process / Jira ticket management.
Skills:
- Good Communication skills
- Handling ticket and escalations
- JIRA & Confluence
- MS Azure, Okta, Duo Security, OAuth and Ping Identity
Behavioral Skills:
- Positive thinking and proactive approach to monitor and escalate
- Believe in team and entrust to bring confidence.
- Effectively collaborates and communicates with the stakeholders and ensure committed SLAs
- Undergoing trainings and up skilling.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Data Science & AnalyticsRole Category: Business Intelligence & AnalyticsRole: Business AnalystEmployement Type: Full timeContact Details:
Company: ImpelsysLocation(s): Mangaluru
Keyskills: Business Analysis IAM SSO
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Impelsys
Impelsys is a market leader in providing cutting-edge digital transformation solutions & services leveraging digital, AI, ML, cloud, analytics, and emerging technologies. We deliver custom solutions that meet customers technology needs wherever they are in their digital lifecycle. With 21+ year...
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