Network Engineer / Noc Engineer - Nice
- Kiya.ai
- 5 - 7 years
- Pune
- 12 days ago
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Job Description
Hi Everyone,
We are hiring for one of our leading Investment Banking company in Mumbai location.
Location : Mumbai , Thane
Experience : 5- 7 years
Responsibilities
- Responsible for the delivery of a range of Trader Voice and Voice Recording services into the Company. Primarily this involves operations, controls, project delivery.
- Manage the technology, ensuring that it has maximum availability, and it is maintained at an appropriate technical level for support and maintenance purposes.
- Knowledge distribution across regions.
- Management and monitoring of Voice and Voice Recording infrastructure.
- Perform daily ready for business checks.
- Voice Systems support:
- IPC Unigy
- Cisco Voice
- MS Teams Voice
- Voice Recording Systems support:
- Nice NTR and NTRX
- Verint Verba
- Troubleshooting any Voice & Recording related issues.
- Collect metrics for third Line escalation
- Create reports for Voice Recording Operations and Senior Management teams
- Create reports for Voice Recording Operations and Compliance/Litigation teams
- Adhere to Internal Controls and procedures
- Ensure deadlines and SLA are met
- Collaborate with members of the Voice Recording Operations team in other Regions to ensure a continuous effort in resolving issues and knowledge sharing
Technical & Behavioral Competencies
- 5+ Years experience in a similar Trading Voice Support Role.
- In depth knowledge of Voice Recording Systems:
- NICE NTR/NTR-X
- NICE FUSION
- VERINT VERBA
- General knowledge of Voice Systems:
- IPC UNIGY Version 5.5
- Cisco CUCM v15
- MS Teams Voice
Good understanding of Windows servers
- General knowledge of Private wires and Hoot Networks
- Professional experience, documenting, planning and managing platforms through their life cycle
- Understanding of Compliance regulations (MiFID, DODD-Frank, etc.)
- Excellent problem-solving skills
- Excellent customer-service and interpersonal skills
- Excellent communication skills
- Ability to prioritize along with good time management skills
- Ability to collect and analyse Systems Trace Logs
- Ability to work as part of a Global team.
- Desire to learn and adapt to new technology skillsets
- Knowledge of SBC (Oracle)
- Call Logging Systems
- Experience with NAS and SAN systems
- Knowledge of SQL Server and Microsoft Excel
- CCNA and/or CCNA Voice Certifications
Specific Qualifications (if required)
- Minimum 5 years working experience in the NICE NTR & NTR-X, Verba & IPC domain
- Must have managed NICE, Verba & IPC migration projects
- Certified in NICE (NTR & NTR-X)
- Ability to work under pressure
- Problem solving oriented
- Team work
- Sense of ownership
If anyone is interested , please share your resumes to as***********y@ki*a.ai
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Operations SupportRole: Operations Support - OtherEmployement Type: Full timeContact Details:
Company: Kiya.aiLocation(s): Pune
Keyskills: Nice Verint Verba Voice Support Voice recording
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About us Website: http://www.kiya.ai Kiya.ai (Infrasoft Tech) is a leading #FinTech Digital Solutions provider for the Banking and Financial sector. &nbs...
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