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Support Analyst 2 @ Kiya.ai

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 Support Analyst 2

Job Description

Hi All,


We have an opening for the role of Application production support for one of our leading Investment Banking client in Mumbai.


Experience : 5- 7 years


Key Skills : Control - M , Unix , Linux , Windows , SQL /Oracle.


Responsibilities

The job mainly consists of the following elements:

  • 7/7 24/24 monitoring (by the control room) of IT-infrastructure and applicative components BNPPF
  • Providing first line for all and second line support for workplace and applicative solutions
  • Providing IT workplace equipment to end users (excl individual smart devices)
  • We are gatekeeper of operational change management
  • IT Continuity (perform DRP Disaster Recovery Program)

Technical & Behavioral Competencies

As OPS engineer:

  • To ensure that all deployments are conducted on schedule, are fully deployed, implemented, and function in the operational environments.
  • To help prepare the detailed runbook by identifying all stakeholders and related actions.
  • To analyze all technical dependencies between the different components.
  • To update the Current State Architecture document based on detailed technical design.
  • To update or create all documentation for support.

As incident solver in run mode:

  • To find, advice and implement solutions in order to solve incidents
  • To document the resolution progress and the applied solutions
  • To investigate, analyze and document incident cause and solution
  • To evaluate with the squad Scrum Master if an incident has to be escalated to the Incident Manager on duty (iMod)

Technical Experience:

Mandatory

  • Basic Knowledge of Wintel, Unix & Linux Environment
  • Good knowledge at Control-M
  • Basic Operating system: Aix, Unix, Linux, Windows Server
  • Basic Database oracle / SQL
  • Basic on scheduling
  • MS Office XLS, Word, PPT

Preferable

  • Experience in a second line
  • Some knowledge about cloud environments
  • WebSphere experience
  • Experience in deployment of business applications.

If anyone is interested , please share your resumes to as***********y@ki*a.ai

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Production, Manufacturing & Engineering
Role Category: Operations, Maintenance & Support
Role: Operations, Maintenance & Support - Other
Employement Type: Full time

Contact Details:

Company: Kiya.ai
Location(s): Mumbai

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Keyskills:   Unix Windows OS Control-M Oracle SQL Linux

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₹ 5-11 Lacs P.A

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Kiya.ai

About us Website: http://www.kiya.ai Kiya.ai (Infrasoft Tech) is a leading #FinTech Digital Solutions provider for the Banking and Financial sector.                                          &nbs...