Workforce Management @ Naukri

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Workforce Management

Naukri
3 - 6 years
Mumbai
10 days ago
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Job Description

Roles and Responsibilities :

Analyze real-time data to identify trends, patterns, and anomalies in workforce management.
Develop and maintain reports using MIS tools to provide insights on staffing levels, productivity, and performance metrics.
Collaborate with stakeholders to design and implement process improvements that optimize resource allocation and reduce costs.
Provide expert advice on RTA (Real Time Analysis) best practices to ensure accurate forecasting and scheduling.

Job Requirements :

3-6 years of experience in a similar role within the BPO/Call Centre industry.
Strong understanding of MIS analytics principles and ability to create complex reports from large datasets.
Proficiency in RTA software applications such as [insert specific software].
Experience working with workforce management systems like [insert specific system].

Job Classification

Industry: Internet
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations Support
Role: Operations Support - Other
Employement Type: Full time

Contact Details:

Company: Naukri
Location(s): Mumbai

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Keyskills: Workforce Management Real Time Analysis MIS MIS Analyst RTA

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₹ -6 Lacs P.A

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Current / Recent Company (*)

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Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

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Workforce Management @ Naukri

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