Customer Support Executive @ Info Edge

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Customer Support Executive

Info Edge
0 - 3 years
Delhi, NCR
4 months ago
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Job Description

Roles and Responsibilities :

Handle customer inquiries, resolve issues, and provide solutions via phone calls in a timely and professional manner.
Process customer requests, escalate complex issues to senior team members when necessary.
Maintain accurate records of all interactions with customers using CRM software.
Meet performance targets for call handling time, quality metrics, and first-call resolution rates.

Job Requirements :

0-3 years of experience in an international BPO or call center environment.
Excellent communication skills with the ability to handle high-pressure situations effectively.
Proficiency in processing international voice processes (IVR) systems.

Job Classification

Industry: Internet
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success, Service & Operations - Other
Role: Customer Success, Service & Operations - Other
Employement Type: Full time

Contact Details:

Company: Naukri
Location(s): Delhi, NCR

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Keyskills: Customer Support International Voice Process International BPO

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Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

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Info Edge

Company Brief: British Paints\\n\\nAbout Us:\\n\\nBritish Paints is a well-established and trusted brand in the Indian paint industry, with a legacy dating back to 1919. After being acquired by Berger Paints India Ltd. in 1947, British Paints was relaunched in 2009 and has since expanded rapidly acr...

Customer Support Executive @ Info Edge

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