Customer Support Executive @ Naukri

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Customer Support Executive

Naukri
0 - 3 years
Delhi, NCR
23 days ago
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Job Description

Roles and Responsibilities :

Handle customer inquiries, resolve issues, and provide solutions via phone calls in a timely and professional manner.
Process customer requests, escalate complex issues to senior team members when necessary.
Maintain accurate records of all interactions with customers using CRM software.
Meet performance targets for call handling time, quality metrics, and first-call resolution rates.

Job Requirements :

0-3 years of experience in an international BPO or call center environment.
Excellent communication skills with the ability to handle high-pressure situations effectively.
Proficiency in processing international voice processes (IVR) systems.

Job Classification

Industry: Internet
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success, Service & Operations - Other
Role: Customer Success, Service & Operations - Other
Employement Type: Full time

Contact Details:

Company: Naukri
Location(s): Delhi, NCR

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Keyskills: Customer Support International Voice Process International BPO

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Expected Salary (*)

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Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

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Customer Support Executive @ Naukri

Home > Customer Success, Service & Operations - Other