Head of Delivery
- App Info
- 18 - 20 years
- Kochi
- 4 months ago
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Job Description
We are seeking a Head of Delivery to scale our delivery organization and lead its transformation. The role
demands strong governance, operational excellence, and the ability to build future-ready teams that deliver
consistent value to global clients
Key Responsibilities demands strong governance, operational excellence, and the ability to build future-ready teams that deliver
consistent value to global clients
- Delivery Leadership & Strategy
- Provide overall leadership and direction to all delivery units across accounts and service
lines, overseeing a 450+ member workforce.
- Define and implement delivery strategies, frameworks, and processes to achieve
predictable, high-quality outcomes.
- Establish best-in-class governance mechanisms, project management practices, and delivery
KPIs to ensure scalability.
- Operational Excellence & Transformation
- Drive adoption of automation, engineering efficiency, and AI-enabled practices to enhance
delivery productivity.
- Standardize and optimize delivery processes across projects to ensure consistency, agility,
and scalability.
- Enable cross-functional collaboration with Account Management, Technology, and Support
teams for seamless client value delivery.
- Talent & Capability Development
- Build, mentor, and retain a high-performing delivery leadership team capable of driving large-scale programs.
- Foster a culture of continuous learning, innovation, and engineering excellence within delivery teams.
- Develop future-ready capabilities by aligning talent development with emerging technologies and market needs.
- Client Value & Relationship Management
- Serve as an executive sponsor for delivery engagements, ensuring proactive governance and
timely resolution of escalations.
- Collaborate closely with Account Management teams to align delivery excellence with client
expectations and long-term partnerships.
- Represent the company in client discussions, industry forums, and strategic engagements
when required.
- Experience: 18+ years in IT services, with at least 5+ years in senior delivery leadership roles.
- Proven experience in scaling delivery operations in mid-size or fast-growing IT services companies.
Candidates from large IT organizations with transformation experience are also encouraged.
- Strong track record in setting up delivery governance, processes, and frameworks to support growth.
- Exposure to automation, engineering efficiency, DevOps, and AI/ML adoption in delivery contexts.
- Experience in managing delivery teams of 400+ professionals across geographies and multiple
accounts.
- Excellent stakeholder management, with the ability to influence C-level executives and global clients.
- Strong people leadership skills with the ability to build, mentor, and retain top delivery talent.
- Strategic thinker with execution excellence.
- Strong change management and transformation leadership.
- Customer-centric with a focus on delivery predictability and value creation.
- Ability to thrive in a fast-paced, growth-oriented environment.
- Collaborative leadership style with high accountability and ownership
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Project & Program ManagementRole Category: Technology / ITRole: Director - Program ManagementEmployement Type: Full timeContact Details:
Company: InAppLocation(s): Kochi+ View Contact
Keyskills: Relationship management IT services Change management Automation engineering Operational excellence Project management CMMI Account management Delivery leadership Stakeholder management
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