Customer Sales Manager - Delhi/NCR - Max Life
- Max Life Insurance
- 7 - 9 years
- Pune
- 6 years ago
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Job Description
SEARCHING FOR CANDIDATES HAVING EXPERIENCE IN DIRECT SALES & TEAM HANDLING IN LIFE INSURANCE SECTOR.
Job Description
Position:-Customer Sales Manager - SPARC
SPARC (Service Points As a Revenue Channel)}
Department:-SPARC
Function:-SPARC Sales
Reporting to:-ZCSM (Zonal Customer Service Manager) - SPARC
Band:-4
Location:- Delhi, Gurgaon, Dehradun, Bangalore, Hyderabad, Maduri, Bhuneshwar, Surat, Nagpur, Mumbai, Surat
Team size (D/I):- 10-12
JOB SUMMARY
Introduction:SPARC is a new initiative aimed at leveraging service touch points with existing customers to generate new sales. We currently have a service-to-sales (S2S) model in place for walk-in customers at our branches. However, there are many other instances and touch points, where we interact with our customers, which are not leveraged for generating sales - such as financial payouts, service request, premium reminder calling etc. Total volume of such touch points is ~3-4 lacs per month hence there is enough revenue potential in these touch points due to which SPARC has been conceived.
This position will be responsible formanaging, developing & supervising the team with a key focus on revenue generation, customer service, retention and sales through relationship building.
KEY RESPONSIBILITIES
A.Drive Revenue through Cross sell / Up sell
Ensure team works on every lead allocated from HO team
Drive productivity measures like lead to conversion ratio.
Supervise daily activity plan of team & setup governance mechanism
Undertake join field work with team to demonstrate successfully financial planning skills.
Ensure 100% training/certification of the team from regulatory perspective
Exceed month on month revenue target& collection targt
B. Customer Service/Retention through relationship management
Establish customer relationship building culture in theteam
Help team resolve service requests of customers
Drive renewal collection on allocated base.
Provide appropriate training to team for effective customer service.
Drive team to generate leads from existing customers.
C.Team Management
Identify and hire right candidates with the help of HR
Ensure 85% hiring module completion at all times
Drive productivity and activation for all FOS
Manage Attrition
Measures of Success
Execution measures
Drive revenue throughcross sell/up sell business
Collection of due premium as per target.
Service resolution percentage/TAT
Customer satisfaction score
Retention of team
Process compliance
Key competencies/skills required
Building relationships - ability to influence customers/peers
Strong Stakeholder Management
Building collaboration - ability to influence team
Detail-oriented
Customer centricity.
Desired qualification and experience
Graduate/Post Graduate in Management
Must have a minimum of 7+ year's experience.
Knowledge of Insurance sales and related processes
Job Classification
Industry: InsuranceFunctional Area: Other, Role Category: OtherRole: OtherEmployement Type: Walk-insEducation
Under Graduation: Any Graduate in Any Specialization, Graduation Not RequiredPost Graduation: Post Graduation Not Required, Any Postgraduate in Any SpecializationDoctorate: Doctorate Not Required, Any Doctorate in Any SpecializationContact Details:
Company: Max Life Insurance Company LimitedLocation(s): Pune
Keyskills: Team Management Customer Relationship Team Handling Lead Generation Cross Selling Relationship Management Finance Direct Sales Insurance Sales Customer Service Management Sales Management Revenue Generation
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Max Life Insurance
About the organization:Max Life Insurance is India’s 4th largest private life insurance company and is the largest non-bank promoted private life insurer in India. We have demonstrated success in building a business now operating at considerable scale, reflected in more than 60,000 cr of As...
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