WFM - Planner & Scheduler
- Izee Manpower
- 5 Positions
- Noida, Gurugram
- 16 days ago
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Job Description
WFM - Planner & Scheduler
Key Skills and knowledge :
Excellent written and verbal communication
Formal qualifications in Economics, Business Administration or equivalent
Minimum 3 years of experience as a Forecasting expert, Capacity manager, Workforce
management manager, Partner manager or similar
Minimum 3 years of experience working within a large scale omnichannel Customer
Service, including front and back-office operations, as well as inhouse and outsourced
multi-sites
Strong knowledge of workforce management, covering demands projection, capacity,
scheduling and intraday in relation to complex sourcing models
Strong knowledge of forecasting models, sourcing models, routing strategy, skill matrix,
capacity management models
Broad knowledge of demand drivers connected to sales and customer care in
multinational environments
Broad knowledge of the contact Centre industry and in particular globally steered
workforce management organizations
Fair understanding of Remote Customer Meeting Point (RCMP) as an integrated part of
the business
Very strong analytical skills and ability to use those to challenge ways of working
Ability to build trustful and strong relationships with country colleagues in a wide range
of markets combined with a service minded approach
Ability to complete tasks, accomplish goals and achieve results
Good organizational skills with the ability to understand importance of consistency and
routines
Ability to balance independent work and own initiatives with openness and
transparency in a sharing culture
Ability to express ideas and opinions effectively in verbal and written communication
Must have experience in Planning/ Forecasting & Stakeholder management
Employement Category:
Employement Type: Full timeIndustry: BPO / Call CenterRole Category: Operations Management / Process AnalysisFunctional Area: Not SpecifiedRole/Responsibilies: WFM - Planner & SchedulerContact Details:
Company: Izee ManpowerLocation(s): Noida, Gurugram
Keyskills: scheduling forecasting wfm planning
Izee Manpower
Izee Manpower is a leading professional organization servicing a host of fortune 500 clients across verticals and training expertise in soft skills communication and personality development.
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