Guest Service Associate
- Randstad
- 2 - 5 years
- Hyderabad
- 1 month ago
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Job Description
Role & responsibilities
Job Summary:
We are looking for a highly organized and service-oriented professional to manage client
visit experiences and support facility operations in a dynamic IT environment. This role is
ideal for candidates with a hospitality background who can bring a high level of
professionalism, attention to detail, and customer-centric mindset to enhance client
engagement and workplace experience.
Key Responsibilities:
Client Visit Experience:
Plan and execute end-to-end client visits, including agenda creation, logistics, and
coordination with internal stakeholders (sales, delivery, leadership).
Ensure a seamless and premium experience for clients from arrival to departure.
Prepare and maintain client-ready meeting rooms, AV setups, and branded materials.
Coordinate with security, reception, and pantry teams to ensure smooth operations
during visits.
Act as the primary point of contact for visiting clients, ensuring hospitality and
professionalism at all times.
Facility Coordination:
Collaborate with the facilities team to ensure the workplace is always client-
readyclean, safe, and well-maintained.
Support space planning, seating arrangements, and meeting room management.
Coordinate with vendors for housekeeping, catering, and maintenance services.
Assist in organizing internal events, town halls, and leadership visits.
Administrative & Reporting:
Maintain visit logs, feedback forms, and post-visit reports.
Track and manage inventory of hospitality supplies and welcome kits.
Support budgeting and procurement related to client visit and facility needs.
Qualifications:
Bachelors degree in Hospitality Management, Business Administration, or related field.
35 years of experience in hospitality, front office, or client servicing rolespreferably
in IT, corporate, or facility management environments.
Job Classification
Industry: Facility Management ServicesFunctional Area / Department: Food, Beverage & HospitalityRole Category: Front Office & Guest ServicesRole: Front Office & Guest Services - OtherEmployement Type: Full timeContact Details:
Company: RandstadLocation(s): Hyderabad
Keyskills: Hospitality Management Guest Handling Hospitality Front Office Front Office Management Guest Service Guest Relations Guest Relationship Management Facility Management
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