Process Manager
- eClerx
- 8 - 10 years
- Pune
- 3 months ago
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Job Description
Workfront SME (Workflow Automation + Fusion Enhancements) : 2 FTEs
Role Title: Workfront SME Workflow Automation (with Fusion Experience)
Location: Bangalore
Experience: 6+ years
We are looking for a Workfront Subject Matter Expert who can monitor, troubleshoot, and uplift newly launched campaign workflow automation in Adobe Workfront. This role requires strong functional expertise in Workfront and hands-on experience with Workfront Fusion to enhance and evolve workflows based on campaign manager requests.
Key Responsibilities
Performance Monitoring & Troubleshooting
- Monitor automated campaign workflows to ensure forms, approvals, and routing logic function correctly.
- Identify issues across submissions, approvals, and workflow stages.
- Fix functional issues inside Workfront and support stability of existing flows.
Workflow Optimization & Evolution (Fusion)
- Enhance and evolve campaign workflows using Workfront Fusion.
- Translate business requests from campaign managers into workflow logic changes.
- Develop small-to-medium Fusion workflows to improve automation.
- Ensure all enhancements are compliant with governance and best practices.
End-User Support & Enablement
- Act as the primary SME for workflow-related questions from campaign managers and internal teams.
- Provide clarifications, training, and documentation to support adoption.
- Assist in onboarding teams to new or updated workflows.
Required Skills & Qualifications
- 48 years of experience with Adobe Workfront (workflow creation, forms, approvals).
- Hands-on experience with Workfront Fusion for workflow enhancement or automation tasks.
- Strong troubleshooting skills across Workfront processes.
- Ability to translate business processes into Workfront workflows.
- Strong communication skills and stakeholder engagement experience.
- Experience in campaign operations, marketing workflows, or MarTech is a plus.
Good to Have
- Workfront or Fusion certifications
- Experience integrating Workfront with AEM, CRM, or other marketing systems
- Understanding of governance, naming conventions, or workflow best practices
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer SuccessRole: Customer Success ManagerEmployement Type: Full timeContact Details:
Company: eClerxLocation(s): Pune
Keyskills: digital marketing email marketing css workflow performance monitoring aem adobe monitoring javascript marketing operations process management strong communication skills stakeholder engagement troubleshooting workfront html seo martech communication skills
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