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Assistant Manager - Customer Engagement @ Axis Max Life

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 Assistant Manager - Customer Engagement

Job Description

Key Responsibilities:


         Managing office administration assets and upkeep of the same.

         Agents Contracting

         New Business Processing

         Banking of Initial & Renewal Premium

         Managing Petty cash & vendor payments

         Retention of Surrender Requests

         Execution of all Service Requests - Post Policy Issuance

         Reverting on customer queries and complaints

         Maintaining high NPS Scores

         Life Claims processing

         Handling compliance issues.

         Audit Rating


Preferred candidate profile

  • A Graduate/MBA
  • Experience of 2-3 years in operations or customer services in a financial services industry.

Job Classification

Industry: Insurance
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success - Other
Employement Type: Full time

Contact Details:

Company: Axis Max Life
Location(s): Asansol

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Keyskills:   Branch Operations Renewals Policy Issuance New Business Policy Servicing Retention Persistency

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Axis Max Life