Service Line Executive @ Rhea Healthcare

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Service Line Executive

Rhea Healthcare
1 - 5 years
Mumbai
14 days ago
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Job Description

Key Responsibilities:

Package conversion, CRM usage and customer experience, event management & customer engagement.
Follow-up calls for upcoming EDD, delivery package, and bed booking.
Organize events end to end, which include maternity photo shoots and baby showers.
Keep the management updated regarding all feedback, service gaps, and customer perceptions of our products, packages, and offers.
Own any issues the customer may encounter & ensure prompt recovery by the respective team.
Actively work with coordinating departments to close the gaps and ensure the service experience constantly meets expectations.
Track CRM leads.
Maintains productivity data as per schedule per doctor EDD tracker, monthly delivery tracker.
Accurately update patient conversion sources, such as referral channels and marketing initiatives.
Capture data of all prospectives and HIS updation and forward reports based on defined parameters to enable decision-making and focus.
Be constantly updated on competition activity rates, products, and discounts.
Participate in all activities scheduled by Corporate meetings, performance reviews, training, and assessments.

Qualification: Any graduate

Job Classification

Industry: Medical Services / Hospital
Functional Area / Department: Customer Success, Service & Operations
Role Category: Non Voice
Role: Technical Support - Non Voice
Employement Type: Full time

Contact Details:

Company: Rhea Healthcare
Location(s): Mumbai

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Keyskills: Doctor Customer Experience Event Management Recovery Marketing Crm Customer Engagement

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Current / Recent Company (*)

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Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

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