Spanish (IT Support)
- Aionos
- 1 - 5 years
- Hyderabad
- 4 months ago
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Job Description
This position is ideal for candidates who are fluent in Spanish and capable of providing high-quality technical and customer support to global users. The role involves handling IT service desk requests, troubleshooting basic technical issues, and ensuring smooth communication with Spanish-speaking clients and stakeholders.
Key Responsibilities
- Provide IT Helpdesk support to end-users through calls, emails, chats, or ticketing tools.
- Handle and resolve Level-1 technical issues such as password resets, access issues, VPN connectivity, printer problems, email configuration, and basic application support.
- Communicate fluently in Spanish to understand user issues, respond clearly, and document ticket details accurately.
- Log all support interactions in the ticketing system with complete notes and follow standard operating procedures.
- Perform initial triage and escalate complex issues to the appropriate L2/L3 teams as needed.
- Track and follow up on open tickets to ensure timely resolution and excellent customer experience.
- Adhere to SLA timelines, quality parameters, and internal process compliance.
- Provide guidance to users on IT policies, software usage, and standard troubleshooting steps.
- Participate in team huddles, knowledge-sharing sessions, and continuous improvement activities.
Required Skills & Qualifications
- Bachelors degree (any discipline) or equivalent professional experience.
- Fluency in Spanish (B2/C1 level) both verbal and written.
- Strong English communication is an added advantage.
- 14 years of experience in a Service Desk / Helpdesk / Technical Support environment.
- Good understanding of Windows OS, MS Office, Outlook, VPN, basic networking, and common enterprise applications.
- Experience with ITSM tools like ServiceNow, Remedy, or JIRA is preferred.
- Ability to work in rotational shifts, including night shifts if required.
Preferred Qualifications
- ITIL Foundation certification (preferred but not mandatory).
- Experience supporting global users in a multi-lingual environment.
- Strong troubleshooting mindset, customer orientation, and problem-solving ability.
- Milki Bisht|
9151206***
Job Classification
Industry: BPM / BPOFunctional Area / Department: IT & Information SecurityRole Category: IT SupportRole: Desktop EngineerEmployement Type: Full timeContact Details:
Company: NTT DATALocation(s): Hyderabad
Keyskills: Spanish Support spanish it support Spanish Service Now Jira C1 Remedy B2 Helpdesk It Helpdesk IT Service Desk VPN Ticketing Tools Technical Helpdesk Service Desk Technical Support Spanish Translation
Aionos
NLB is a global leader in workforce solutions, specializing in Digital Transformation, Analytics, Health-tech, E-Learning, and Financial Services. Over the past 16+ years, we have grown from an IT consulting firm to a comprehensive solutions provider, serving Fortune 500 clients. Headquartered in...
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