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Community Manager - Innov8 @ OYO

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 Community Manager - Innov8

Job Description

Key Responsibilities

1. Centre Operations & Facility Management

  • Manage day-to-day operations of the co-working centre
  • Ensure smooth functioning of infrastructure, housekeeping, security, IT, and vendors
  • Maintain SLA compliance and service quality
  • Oversee inventory, maintenance, and cost control

2. Revenue & Occupancy Management

  • Drive seat occupancy, renewals, upselling, and cross-selling
  • Coordinate with the sales team to close walk-ins and corporate leads
  • Track revenue, collections, and ageing
  • Ensure billing accuracy and timely collections

3. Member Experience & Community Building

  • Act as the primary point of contact for all members
  • Ensure high NPS and retention
  • Handle escalations, grievances, and service recovery
  • Plan and execute community events, networking sessions, and engagement activities

4. Team Management

  • Manage on-site teams (front desk, housekeeping, security)
  • Conduct shift planning, training, and performance reviews
  • Build a customer-first culture within the centre

5. Compliance & Reporting

  • Ensure statutory, safety, and compliance adherence
  • Maintain centre MIS occupancy, revenue, costs, feedback, incidents
  • Share daily, weekly, and monthly reports with leadership

Job Classification

Industry: Travel & Tourism
Functional Area / Department: Sales & Business Development
Role Category: Sales Support & Operations
Role: Sales Support & Operations - Other
Employement Type: Walk-ins

Contact Details:

Company: OYO
Location(s): Mumbai

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Keyskills:   Co Working Community Management Center Management

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₹ 4-6 Lacs P.A

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OYO

\n\n University Living is a global student housing marketplace that helps international students find the best place to stay near university campuses around the world. Currently, our platform offers 2Mn beds in 65K + properties across 512+ international education hubs in the UK, Ireland, USA, Canada...