Customer Service Executive | Upto 4.2 LPA
- NLB Services
- 1 - 5 years
- Delhi, NCR
- 4 months ago
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Job Description
Key Responsibilities
- Handle customer inquiries via call and chat related to bookings, cancellations, and travel services.
- Provide accurate information and resolve issues efficiently within defined timelines.
- Maintain a high level of professionalism and empathy while dealing with customers.
- Collaborate with internal teams to ensure smooth resolution of customer concerns.
- Ensure adherence to process guidelines and service quality standards.
Requirements
- Minimum 6 months of experience in an Voice/Chat or Customer Support role (Travel process experience preferred).
- Excellent communication skills both written and verbal.
- Graduate/Undergraduate candidates are eligible.
- Immediate joiners preferred.
- Willingness to work in rotational shifts.
Benefits
- Competitive salary (up to 4.2 LPA).
- 5-day working week.
- Cab facility for transportation.
- Dynamic work environment with growth opportunities
To Apply
Please share your cv +91 8368237***
or mail - ma********a@nl****h.in
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer SuccessRole: Customer Success AssociateEmployement Type: Full timeContact Details:
Company: NLB ServicesLocation(s): Delhi, NCR
Keyskills: Customer Support Inbound Process Customer Service Bpo Voice Customer Care Voice Process Us Voice Process Customer Handling International BPO
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