Greetings from Personal Network!!!
Top MNC Hiring Technical Support Associate (Voice | English & Hindi)
Kickstart Your Tech Career with a Leading MNC!
A reputed multinational company is expanding its technical support division and is looking for skilled Technical Support Associates for its Domestic Semi-Voice Process (English & Hindi). If you enjoy problem-solving, have strong communication abilities, and are passionate about assisting customers with technical issues, this role offers a great platform to grow in a tech-driven environment.
Handle customer queries through voice, chat, and email
Provide troubleshooting support for various products and services
Diagnose and resolve issues related to hardware, software, and connectivity
Escalate advanced technical problems to appropriate internal teams
Ensure high levels of customer satisfaction and meet service KPIs
Document customer interactions and resolutions accurately
Experience: 6 month to 2 years in Technical Support, BPO, IT Helpdesk, or Voice process
Communication: Strong English skills; fluency in English & Hindi preferred
Technical Skills: Basic understanding of OS, internet issues, and software troubleshooting
Shifts: Open to rotational day shifts
Attributes: Customer-oriented, analytical, and motivated to enhance technical skills
Best Wishes,
Team Personal Network

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