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Technical Support Associate Voice (English) @ Personal Network

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 Technical Support Associate Voice (English)

Job Description

    Greetings from Personal Network!!!

     

    Top MNC Hiring Technical Support Associate (Voice | English & Hindi)

     

    Kickstart Your Tech Career with a Leading MNC!
    A reputed multinational company is expanding its technical support division and is looking for skilled Technical Support Associates for its Domestic Semi-Voice Process (English & Hindi). If you enjoy problem-solving, have strong communication abilities, and are passionate about assisting customers with technical issues, this role offers a great platform to grow in a tech-driven environment.

    Job Details

    • Location      :      Bangalore
    • Shift            :      Day Shifts Only (No Night Shifts)
    • Process       :      Domestic Technical Support Voice
    • Position       :      Technical Support Associate (Voice | English & Hindi)

     

    Key Responsibilities

    • Handle customer queries through voice, chat, and email

    • Provide troubleshooting support for various products and services

    • Diagnose and resolve issues related to hardware, software, and connectivity

    • Escalate advanced technical problems to appropriate internal teams

    • Ensure high levels of customer satisfaction and meet service KPIs

    • Document customer interactions and resolutions accurately

     

    Candidate Profile

    • Experience: 6 month to 2 years in Technical Support, BPO, IT Helpdesk, or Voice process

    • Communication: Strong English skills; fluency in English & Hindi preferred

    • Technical Skills: Basic understanding of OS, internet issues, and software troubleshooting

    • Shifts: Open to rotational day shifts

    • Attributes: Customer-oriented, analytical, and motivated to enhance technical skills

     

    Contact Us (Immediate Openings)

     

    • Jyeshta : 76hidden_mobile0

     

    Best Wishes,
    Team Personal Network

Employement Category:

Employement Type: Full time
Industry: BPO / Call Center
Role Category: Customer Service (Domestic)
Functional Area: Not Specified
Role/Responsibilies: Technical Support Associate Voice (English)

Contact Details:

Company: Personal Network.
Location(s): Bengaluru

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Personal Network

Nine years in the recruitment business, we have consistently maintained the highest standards, meeting our clients' requirements to their complete satisfaction. Over the years, we have gained an intimate understanding of the IT milieu and the unique demands it makes on its people. Our venture into...